Noc Technician Job at Robert Half (Somerset)

New

Noc Technician

We are looking for a skilled NOC Technician to join our team in Somerset, New Je...

Location

United States , Somerset

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in network operations and monitoring
Strong knowledge of Norton Utilities for Windows
Familiarity with Wireless Application Protocol (WAP) standards
Expertise in Wireless Personal Area Network (WPAN) setup and maintenance
Proficiency in managing and troubleshooting cable assemblies
Ability to analyze and interpret network data effectively
Excellent problem-solving and communication skills
Commitment to staying current with advancements in network technologies

Job Responsibility

Monitor and maintain network performance, identifying and resolving issues promptly to ensure uninterrupted service
Utilize Norton Utilities for Windows to perform system diagnostics and optimize network functionality
Manage Wireless Application Protocol (WAP) operations to support secure and reliable wireless communication
Oversee Wireless Personal Area Network (WPAN) configurations and troubleshooting to enhance connectivity
Handle cable assemblies, ensuring proper installation and maintenance to prevent network disruptions
Collaborate with cross-functional teams to implement network upgrades and improvements
Document network activities and issues, maintaining accurate records for future reference
Provide technical support to address user concerns and ensure satisfaction
Analyze network data to identify trends and recommend proactive solutions
Stay updated on industry developments to apply best practices in network operations

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Noc Technician

We are looking for a NOC Technician to join a hi-tech engineering team in Iowa i...

Location

United States , Ames

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Hands-on ability to install, service, test, and troubleshoot telecommunications or network equipment
Experience reading and interpreting blueprints, diagrams, or technical documentation
Working knowledge of switches, cable installation practices, and telecommunications systems
Strong communication skills with the ability to explain technical issues clearly to customers and team members
Ability to work independently, manage priorities, and adapt to changing schedules or service demands
Physical capability to bend, lift heavy equipment, and work in tight or confined spaces as required
Valid driver's license and dependable transportation for travel to service locations
Effective diagnostic and time-management skills in a field service or network support environment

Job Responsibility

Install, configure, and verify telecommunications and network equipment at customer locations, carrier sites, and business facilities
Troubleshoot service interruptions by accessing switches and related systems, then carry out corrective actions to restore connectivity and performance
Perform copper and fiber cabling work, including routing, termination, splicing, fault identification, testing, and repair
Complete preventive maintenance and operational checks to keep communication infrastructure functioning efficiently and reduce downtime
Adjust equipment settings, replace defective components, and validate repairs through functional testing before returning systems to service
Maintain accurate service documentation covering installations, maintenance activity, repairs, and test results for reporting purposes
Explain equipment operation and basic care to end users or clients to support proper use after installation or service
Coordinate parts and materials needed for repair work and manage tasks effectively to meet service schedules
Support network standards and established procedures while escalating complex technical issues to senior engineering or operations teams when needed

What we offer

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan
Access to top jobs
Competitive compensation
Free online training

Fulltime

Noc Technician

We are looking for a detail-oriented NOC Technician to join our team in East Lan...

Location

United States , East Lansing

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in network operations and monitoring, with a focus on troubleshooting and incident management
Proficiency in using network monitoring tools and technologies, such as WAP and WPAN
Strong knowledge of Linux systems, including Apache and DNS, as well as Microsoft Office 365 and Active Directory
Familiarity with cable assemblies and hardware configurations
Ability to analyze network performance data and identify potential areas for improvement
Excellent communication skills to effectively coordinate with team members and stakeholders
Strong organizational skills to maintain detailed records and manage multiple tasks
A commitment to staying updated on industry best practices and emerging technologies

Job Responsibility

Monitor the performance and health of routers, switches, firewalls, servers, and other network devices using advanced monitoring tools
Respond promptly to network incidents, troubleshoot issues, and implement solutions within established protocols
Manage the lifecycle of network incidents, including documentation, triage, and escalation when necessary
Configure and maintain network devices, including applying updates and patches in line with change management policies
Assist with the setup and testing of new network deployments based on engineering specifications
Analyze network performance trends, identify potential bottlenecks, and share findings with the engineering team
Maintain accurate records of network changes, configurations, and incidents for reporting purposes
Support the administration and maintenance of Linux and Microsoft back-office systems, including Office 365 and Active Directory
Collaborate with internal teams to resolve service-impacting issues and improve network efficiency
Provide guidance and support to Tier 1 staff for network-related queries and escalations

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Fulltime

NOC Technician

You'll be joining a specialist security team that is a trusted partner to govern...

Location

United Kingdom , Watford

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

Fibre Network Transmission experience or working towards
Understanding of Routing and Switching or working towards, Network+ Preferred
Understanding Incident Management and Service Operations environments
Deliver proactive network monitoring and implement corrective action to ensure optimal network performance
BT network tools and monitoring systems, Site Manager, Check MK

Job Responsibility

Operating within a 24/7 NOC, working day/night shift pattern
Monitor in-life platforms and services reacting to any events as required liaising with the customer where required
Investigating incidents and taking necessary actions to resolve and attending technical and Service management bridge calls as required
Complete fault tickets accurately and with the required detail to produce a summary report
Create Incident Schedules and liaise with Resource Management to obtain the correct skills to undertake the tasks
Ensure the Escalation/Notification profile is followed in accordance with local Escalation /Notification processes to meet the agreed SLA
Inform the Incident Manager of all Major Incidents
Liaise with Asset Management to identified Equipment/Spares needed to resolve an Incident
Liaise with Change Management to agree changes needed to resolve an Incident. May need to attend CAB
Create routine Maintenance Schedules and direct Field Teams on performing the Maintenance Routine tasks

What we offer

Competitive salary
on target bonus
Pension contribution (BT contributes 10% if employee contributes 5%)
25 days annual leave (plus bank holidays), increasing with service
18 weeks’ paid parental leave
up to two weeks paid leave for Carers
flexible benefits including cycle to work, private healthcare, season ticket loans
retail discounts including BT shop
world-class training and development opportunities
discounted broadband, mobile and TV packages including Discovery+ and TNT Sport

Fulltime

New

Core Network Operations Engineer (1st Line)

We are seeking a Core Network Operations Engineer (1st Line) to support 24x7 net...

Location

India , Bangalore

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Graduate in Telecommunications or a related discipline
Experienced in telecommunications operations or similar technical roles
Knowledgeable in GSM, UMTS, LTE and 5G Core Technologies
Familiar with virtualisation and containerisation technologies
Understanding of ITIL Incident Management processes
Comfortable working in a technical IT applications environment
Able to communicate technical information clearly to non-technical stakeholders
Skilled in collaborating with internal teams, customers, and external partners
Capable of working effectively under pressure and during critical incidents
Demonstrates strong teamwork and ability to work in a shift-based environment

Job Responsibility

Perform NOC shift activities, following defined operational routines and processes
Monitor network alarms and events to proactively detect incidents
Correlate alarms to identify issues and initiate incident registration
Manage the full incident lifecycle, from detection through to closure
Troubleshoot and resolve issues remotely or escalate to relevant teams when required
Ensure timely and accurate incident escalation based on impact and priority
Dispatch incidents to internal teams, suppliers, or external partners where appropriate
Operate and maintain Voice and Data Core Networks and charging systems across 2G, 3G, LTE, and 5G (including VNF/containerised environments)
Support service desk operations including call handling, ticket creation, and email communications
Coordinate with field technicians for fault resolution support

What we offer

Opportunity to work in a globally connected NOC environment supporting critical telecom infrastructure
Exposure to advanced core network technologies including 5G and virtualised networks
A collaborative and inclusive work environment
Hands-on experience in incident management and operational excellence
Continuous learning and professional development within a leading telecom organisation

Fulltime

Senior Team Lead, IT Data Centre Operations

The Senior Team Lead, IT Data Centre Operations is a developing management role,...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Seasoned knowledge of voice and data networking principles as well as an excellent knowledge of the specific technologies used by clients, such as - Juniper and Cisco switches and routers, networking infrastructure technologies, WAN Technologies, and routing protocols.
Seasoned knowledge and understanding of the principles of service support as defined in the ITIL framework.
Good organizational and team leadership skills.
Highly focused on business outcomes.
Seasoned knowledge of enterprise ticketing systems.
Seasoned knowledge of Managed Services products within the IT field.
Seasoned knowledge of data center and collocation products and services.
Possess excellent written and verbal communication skills coupled with excellent interpersonal and customer service skills.
Ability to work well under pressure and deal with changing circumstances.
Flexible and adaptable to meet the team’s needs.

Job Responsibility

Supervises and provides technical guidance for 24/7 technical staff and develops training plans for NOC team and facilitates cross-training and peer mentoring.
Participates in and ensures approval of the development of policies, standards, and procedures for the NOC.
May operate as any lower-level NOC Technician
responsible for assuming the workload and shift requirements for team if required.
Oversees and monitors the performance of assigned computing systems through subordinates. Ensures systems are managed to client SLA requirements.
Manages and communicates incidents impacting SLAs and responds to and coordinates recovery of assigned computing systems in the event of an unexpected outage.
Maintains, develops and improves reporting capabilities in the NOC. Makes regular reports to management on compliance with SLA objectives.
Performs routine and emergency administration of hosted systems and sub-systems in accordance with standard procedures and processes.
Develops and deploys communication and escalation plans designed to improve the efficiency and effectiveness of incident management.
Provides written plans and requirements to enhance existing or develop new products and service offerings based on industry trends and client needs.

Fulltime

Msp Operations Lead / L3 Engineer

Position Overview The MSP Operations Lead / L3 Engineer is a senior hands-on in...

Location

United States , Nashville

Salary:

Not provided

Zazz

Expiration Date

Until further notice

Requirements

4+ years of IT support or managed services experience
MSP environment strongly preferred
Solid working knowledge of Windows Server, Active Directory/Azure AD, Microsoft 365, Azure, and common networking concepts
Hands-on experience with PSA platforms (ConnectWise Manage, Autotask) and RMM tools (NinjaRMM, Datto, Kaseya)
Demonstrated experience with IT procurement: requesting quotes, processing purchase orders, and coordinating with vendors or distributors
Experience handling vendor invoices and basic billing workflows
comfort working cross-functionally with finance teams
Experience coordinating with third-party on-site service partners or field technicians
Strong phone and written communication skills
professional, client-facing demeanor

Job Responsibility

Serve as the primary point of contact for inbound client support requests via phone, email, and ticketing system
provide timely, professional first-response handling
Triage, prioritize, and resolve L1/L2 support tickets across client environments
escalate to L3 engineers when appropriate
Maintain accurate, detailed ticket documentation in the PSA platform (ConnectWise, Autotask) throughout the full lifecycle of every request
Monitor RMM dashboards and alert queues (NinjaRMM, Datto, Kaseya)
respond to automated alerts and proactively address emerging issues
Support patch management cycles, backup verification, and routine maintenance tasks per established runbooks
Participate in after-hours on-call coverage rotation for critical client incidents
Assist in client onboardings, environment documentation, and asset inventory updates

Fulltime

Installation Technician

Location

United States , Frederick

Salary:

Not provided

Tier4 Group

Expiration Date

Until further notice

Requirements

ComTrain (or equivalent) certification in tower climbing, or willingness to complete ComTrain certification upon hire
Ability to distinguish between colors in cables
Proficient in testing equipment such as power meters, cable toners, and laptops
Strong computer, communication, and presentation skills, with the ability to prepare clear and accurate records
Ability to work under tight deadlines and manage shifting priorities
Flexibility to work evenings and weekends as needed, including responding to standby or callouts within 60 minutes
Capability to work in confined or elevated spaces and the physical ability to stoop, kneel, or crouch for extended periods
Must be able to lift and carry up to 70 lbs consistently
Clean driving record and valid driver’s license, with the ability to pass a pre-employment background check
High School Diploma or GED, with minimum of 1-2 years of experience in the tower climbing, install tech, field service and/or data/communications industry

Job Responsibility

Provide installation and repair services to business customers
Support NOC engineers remotely during service activations and troubleshooting
Install, terminate, test, and repair Category 3, 5, and 5E premise wiring in compliance with TIA-568B standards
Install and maintain premise hardware, including plywood back boards, conduit, structured cabling, patch panels, UPS, PDU, relay racks, data cabinets, and NEMA boxes
Install network hardware such as switches, routers, firewalls, IP phones, Analog Telephone Adapters, media converters, wireless access points, microwave radios, and dishes
Climb and work on towers to install or replace equipment
Learn and utilize company software, hardware, and related systems
Perform tower climbs up to 300 feet while carrying up to 70 lbs
Contribute to our 24/7 support team by participating in rotating on-call shifts

What we offer

Training and tools to perform your job, including a company vehicle for work-related use (must be picked up and dropped off at designated locations)
Comprehensive benefits package including medical, dental, vision, paid time off, company holidays, employee assistance program, life and disability coverage, and a 401(k) with company match
Opportunities for growth and advancement as we expand
A fun, supportive, and friendly company culture

Fulltime

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