Noc team lead Job at Zelis (Hyderabad)

Network Operations Center (NOC) Lead – Offshore Support

The NOC Lead will manage 24/7 offshore IT operations, ensuring service uptime an...

Location

India , Hyderabad

Salary:

Not provided

ACI Infotech

Expiration Date

Until further notice

Requirements

8+ years in NOC/IT Ops, 3+ in leadership
Tools: SolarWinds, Nagios, PRTG
Strong networking knowledge (TCP/IP, VPN, Cloud)
Certifications: CompTIA Network+, ITIL v3/v4
Excellent leadership & communication

Job Responsibility

Lead a team of NOC Engineers for 24/7 offshore monitoring and incident management
Act as escalation point for critical outages (P1/P2 incidents)
Enforce ITIL workflows across Incident/Change/Problem management
Generate daily/weekly reports on uptime, MTTR, and incident trends
Coordinate with onshore teams/vendors for RCA and resolution
Drive continuous improvement in NOC operations

Fulltime

Network Operations Center Manager

The Network Operations Center Manager will lead a 24x7 operations center, ensuri...

Location

United States , Annapolis

Salary:

109275.00 - 182125.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 5 years as an IT Operations Center Manager
Minimum 10 years of experience in network operations, including at least 5 years managing a Net Operations Center (NOC) or similar 24x7X365 operations team
Minimum 5 years monitoring and managing configuration of 500+ network devices
Minimum 5 years monitoring and managing a virtual server environment
Strong technical expertise in networking and fiber technologies
Current ITIL Foundation certification
Must possess a bachelor’s degree in computer science, information systems or related field. Equivalent work experience of five (5) years may be substituted for a degree
At least five (5) years of experience in network operations, monitoring, troubleshooting and/or provisioning, including at least two (2) years in a managerial or supervisory role
Proven leadership of 24x7x365 enterprise-class operations
Strong understanding of ITIL best practices, incident management and service operations

Job Responsibility

Direct daily operations of the 24x7x365 NOC
Ensure all incidents, service requests, and outage events are handled in accordance with SLAs
Maintain operational discipline, documentation accuracy, and real-time service visibility
Supervise NOC staff, shift leads, analysts, and escalation resources
Oversee monitoring coverage, alert accuracy, and event correlation
Approve and enforce NOC SOPs, alerting rules, and ticketing workflows
Coordinate with Engineering, Service Assurance, Firewall teams, ISP/OSP field teams, and DoIT
Lead response efforts for Priority 1 and Priority 2 incidents
Deliver operational reports, KPIs, and executive dashboards
Oversee NOC training programs, certification paths, and competency development

What we offer

Medical, dental, and vision insurance with an employer contribution
Flexible spending or health savings account
Life and AD&D insurance
Short- and long-term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match

Fulltime

Network Operations Center (NOC) Manager

The Network Operations Center (NOC) Manager is a pivotal role responsible for th...

Location

United States , Tallahassee

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Master’s degree in engineering, information technology, or related field (or equivalent formal training and experience)
Minimum 10 years of experience in network operations, including at least 5 years managing a NOC or similar 24x7 operations team
Certifications such as ITIL, CCNP/CCIE, or CISSP

Job Responsibility

Directly manage all NOC staff, including shift leads, engineers, and technicians
oversee staffing, scheduling, training, and performance management
Serve as the single point of contact for all NOC operations, service restoration, and incident escalation—available 24x7, 365 days/year
Lead the design, implementation, and continuous improvement of NOC processes, including monitoring, event management, incident response, and change management
Ensure compliance with state and national standards (e.g., Rule 60GG, NIST, FISMA) for network operations, security, and disaster recovery
Oversee the integration of NOC and SOC functions, ensuring effective communication, escalation, and coordinated response to security events
Develop and maintain Standard Operating Procedures (SOPs) for all NOC activities
ensure documentation is current and audit-ready
Manage service assurance tools, dashboards, and reporting for network performance, availability, and SLA compliance
Coordinate with field services, engineering, and executive leadership to support network upgrades, migrations, and special projects

Fulltime

New

IT Operations Center Lead

Alter Domus is seeking an IT Operations Center (IOC) Team Lead. The Team Lead wi...

Location

India , Hyderabad

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science or related area required
Minimum 6+ years NOC Leadership or Operation Management experience
Minimum 3+ years NOC System Administration or Help Desk experience
Minimum 2+ years of tools and monitoring experience and ticketing systems
Experience in Microsoft technologies (O365, autopilot) is highly desirable
Experience developing ways to monitor, measure, and report the IOC’s performance
Experience building and maintaining relationships with supporting partners and customers
Managed Services support experience preferred
ITIL methodologies and/or certification preferred
General knowledge of system integration and networking architectures

Job Responsibility

Provide day-to-day leadership for the IT Operations Center team, ensuring continuous monitoring of infrastructure, systems, services, and effective handling of alerts and incidents
Acts as the primary operational escalation point for major incidents, coordinating technical teams to restore service quickly and minimize business impact
Strong organizational and management skills to co-ordinate resources supporting live IT Operations
Able to prioritize and delegate critical work in a fast-paced environment to a skilled team
Understanding of ITIL Framework for Operations / Service Desk responsibilities ranging from incident management, service request fulfillment, problem management, alert management and P1 management
Ability to write and hold the team accountable for processes such as Knowledge Base Articles (KBs) and Standard Operation Procedures (SOPs)
Technical experience across various infrastructure types (physical, cloud-based) and their monitoring tools
Offers weekly rotational on-call availability for the team to assist with critical issues
Ability to provide constructive, direct, and actionable feedback to the team based on work performance metrics
Facilitate and lead both regular and ad-hoc meetings

What we offer

Support for professional accreditations
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Plus additional local benefits depending on your location

Fulltime

Network Operations Center (NOC) Manager – Public Sector SLED

The NOC Delivery Manager will lead a 24x7 operations center, ensuring effective ...

Location

United States , Baltimore

Salary:

90000.00 - 150000.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 5 years as an IT Operations Center Manager
Minimum 10 years of experience in network operations, including at least 5 years managing a Net Operations Center (NOC) or similar 24x7X365 operations team
Minimum 5 years monitoring and managing configuration of 500+ network devices
Minimum 5 years monitoring and managing a virtual server environment
Strong technical expertise in networking and fiber technologies
Bachelor’s degree required
Current ITIL Foundation certification and one Intermediate-level ITIL certification

Job Responsibility

Manage NOC operations, ensuring continuous monitoring and support for network and server environments
Directly manage all NOC staff, including shift leads, engineers, and technicians
oversee staffing, scheduling, training, and performance management Lead and mentor fostering technical excellence and accountability
Serve as the single point of contact for all NOC operations, service restoration, and incident escalation—available 24x7, 365 days/year
Oversee configuration, monitoring, and maintenance of 500+ network devices (routers, switches, firewalls, fiber connectivity)
Lead the design, implementation, and continuous improvement of NOC processes, including monitoring, event management, incident response, and change management
Manage virtual server environments for high availability and performance
Develop operational processes, escalation procedures, and incident response plans aligned with ITIL best practices
Manage service assurance tools, dashboards, and reporting for network performance, availability, and SLA compliance
Coordinate cross-functional teams and vendors for network upgrades, fiber deployments, and infrastructure projects

What we offer

Competitive compensation, benefits, and career growth opportunities
medical, dental, and vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short and long term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally-required benefits

Fulltime

New

Managed Services Manager

Managed Services Manager (MSM) is a role, where the individual is expected to ha...

Location

Bulgaria , Sofia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

5+ years of experience managing, complex and transformative IT programs and projects such as implementation and migration of networking solutions, software development, datacenter migrations, or cloud computing strategies
Demonstrated English verbal, written, and typing skills
Certification - PMP/Prince2/ITIL Preferred
Prior experience in managed Services with enterprise clients a plus
Knowledge of technology fundamentals and trends is essential
Excellent ability to influence across and up – achieving/exceeding expected business outcomes
Demonstrates strong business, program, and analytical skills - breaks down business challenges into solutions with a clear path forward
Leadership: Forming and leading teams to successful outcomes by eliminating barriers and delivering results
Project Methodology: Building and executing strategic initiatives by delivering comprehensive planning, tracking and performance
Accountability: Own and drive results with a sense of urgency

Job Responsibility

Responsible for seamless onboarding of accounts into NOC operations by working with the transition manager to ensure operations readiness
Act as the customer’s advisor, not only resolving issues, but guiding the digital transformation journey by helping the customers visualize longer-term strategic initiatives. Ensure highest level of customer satisfaction is achieved by providing data-driven insights about quality-of service delivery, IT assets & resources
Be the primary point of contact for all NOC relationship management and escalation needs, business or technical
Manage the account end-to end by collaborating with cross-functional teams and spearhead internal/external Communication
The MSM role is available twenty-four (24) hours a day, seven (7) days a week, and manages escalations
The MSM will follow HPE Networking's guidelines for escalation
The MSM is responsible for developing, updating, and distributing the Outage Communications and Action Plans and Root Cause Analysis (RCA)
The MSM is also responsible for changes to the GMS Service scope or deliverables
The MSM is responsible for communicating and coordinating with customers during the engineering escalation process

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Senior Site Reliability Manager

RUCKUS Networks is seeking an experienced Site Reliability Engineering (SRE) Man...

Location

United States , Sunnyvale

Salary:

135600.00 - 200000.00 USD / Year

CommScope

Expiration Date

Until further notice

Requirements

12+ years in Site Reliability Engineering (SRE), with 6+ years leading SRE, DevOps, or infrastructure teams
Proven experience mentoring engineering managers and developing leadership talent
Track record of transforming traditional operations or NOC teams into modern SRE organizations
Strong project management skills with Agile/Kanban experience and JIRA proficiency
Excellent communication skills, including executive-level presentations
Deep SRE expertise: incident management, on-call systems, monitoring, and reliability engineering
Infrastructure automation experience with Terraform, Kubernetes, Docker, and CI/CD pipelines
Cloud platform proficiency (GCP/AWS), including networking, security, and cost optimization
Monitoring and observability experience with Prometheus, Grafana, APM tools, and log aggregation
24/7 operations experience with global team coordination and escalation management

Job Responsibility

Lead and develop engineering managers and technical operations engineers across India and APAC time zones
Build a collaborative team culture that emphasizes knowledge sharing, automation, and operational excellence
Mentor engineering managers to strengthen leadership capabilities and technical expertise
Set clear performance expectations and provide ongoing coaching for growth
Partner cross-functionally with Product, Security, Development, and global operations teams
Own 24/7 operational stability for India/APAC, including incident response, escalation, and post-incident reviews
Drive comprehensive incident management: alert handling, outage response, and root cause analysis (RCA/CAR)
Transform traditional operations into modern SRE practices using SLOs, error budgets, and reliability engineering
Implement robust monitoring and alerting with APM tools, dashboards, and automation frameworks
Lead technical project delivery with clear timelines, resource planning, and stakeholder communication

What we offer

medical, dental, and vision plans
life and accidental death insurance
a 401(k) plan
participation in the Company’s Incentive Plan
eleven paid holidays in a full calendar year
two weeks of paid vacation (prorated based on start date)
other leave options

Fulltime

Senior Manager Defence Operations

Join Vodafone Business Security Enhanced and strengthen the cyber security of th...

Location

United Kingdom , Farnborough

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Proven ability to lead, build, and develop high performing teams
Experience in building and maintaining strong relationships with key partners, suppliers, and customers
Extensive telecoms experience in operational or delivery management
Strong experience in fixed and mobile core networks, covering call centre technologies, enterprise fixed solutions, mobile data services, prepay/online charging, and voice/VPN services
Experience in working in a high security area required
Defence sector experience would be an advantage
Ability to obtain and hold UK Developed Vetting (DV) clearance

Job Responsibility

Running several secure customer networks, including their Network Operations Centre and Security Operations Centre
Ensuring all incidents are handled within agreed service levels
Managing major incidents quickly and communicating clearly
Working closely with customers to keep services running smoothly, improve performance, and promote continuous improvement
Meeting key operational targets, such as incident resolution times and repair times
Applying best practices across the operations teams
Delivering the operational SLAs and KPIs for the Converged Network
Ensuring Best Practices for NOC and SOC are implemented across all technologies while meeting all required regulatory and audit standards (SOX/ISO)
Shaping and driving NOC and SOC strategic decisions
Ensuring VodafoneThree’s operational requirements are clearly understood through effective stakeholder management

What we offer

Excellent basic salary plus bonus
Up to 28 days holiday entitlement
Bank holidays
Paid leave for charity projects
Employee discounts
Retail vouchers
Pension plan
Share schemes
Top of the range learning and development tools
Market leading parental leave policies

Fulltime

Noc team lead

Zelis

Location:
India , Hyderabad

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 20, 2026

Expiration:
February 28, 2026

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