NOC Support Specialist Job at ClearBridge Technology Group (Ford Island)

Noc Support Specialist

Our client, a leading Government Systems Integrator, is in need of 5 NOC Support...

Location

United States , Ford Island

Salary:

31.00 - 45.00 USD / Hour

ClearBridge Technology Group

Expiration Date

Until further notice

Requirements

2 years of experience and a bachelors degree
Active TS clearance with SCI eligibility
Ability to support a 24×7 work environment
Deep understanding and hands on experience of both Transport and IP Network topologies
Must have a Security + CE or equivalent prior to starting
Tech control and / or cyber transport experience
Solarwinds and / or JIRA experience
Telco NOC, inside or outside plant experience
Experience assessing, identifying and recommending solutions to various network incidents around one of more of the following
Cisco Routers / Switches, crypto devices, Juniper Route / Switch, MSPP, Optical Transport, MPLS, Multiplexing and / or SDH / SONET

Job Responsibility

Support an enterprise global operations center for a DOD customer
Configuration and analysis of customer circuits across optical, electro-optical multiplexers, routers and switches
Monitor network availability and network alarms
Hardware replacements
Ticket support

What we offer

Excellent benefits and compensation packages

Fulltime

Noc Specialist

We are looking for a NOC Specialist to provide technical support for customer-fa...

Location

United States , Atlanta

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Strong working knowledge of Windows 10 and Microsoft Office applications
Experience imaging, configuring, and deploying laptops and desktop computers
Familiarity with network support, wireless connectivity, and related troubleshooting concepts
Ability to provide effective technical assistance to users both onsite and through remote support channels
Clear communication skills with the ability to explain technical issues to non-technical users
Demonstrated troubleshooting and problem-solving ability across hardware, software, and access-related issues
Reliable work habits with consistent attendance and dependable performance
Availability to work evenings, nights, and weekends as needed

Job Responsibility

Deliver hands-on and remote support for desktops, laptops, software applications, and connectivity issues affecting end users
Reset locked credentials, update access permissions, and assist with day-to-day account support activities
Troubleshoot organization account issues and help users regain access to required systems and tools
Investigate and resolve problems related to call center platforms and other business-critical applications
Support new employee setup by preparing equipment, coordinating workstation readiness, and assisting with onboarding needs
Track technology assets accurately by updating inventory records and maintaining equipment status throughout its lifecycle
Prepare returned and newly issued devices by re-imaging, formatting, and configuring systems for deployment
Manage directory assignments by placing users and computers into appropriate Active Directory groups
Create, modify, and deactivate user accounts in alignment with operational requirements and support requests

What we offer

Medical, vision, dental, and life and disability insurance
Enrollment in company 401(k) plan

Noc Specialist

This individual supports a population of users consisting of customer service re...

Location

United States , Smyrna

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficient with Windows 10 and Microsoft Office suite
Laptop & PC imaging and configuring
Experience with Networking, Wifi, and VPN
Ability to work with users on-site and remotely
Excellent interpersonal and communication skills
Patience to work technical issues with non-technical users
Solid problem solving, trouble shooting skills
Consistent dependability with attendance and performance
Must be able to work nights and weekends
Team player with high school diploma or equivalent

Job Responsibility

Troubleshoot and resolve IT Issues reported via Helpdesk, chat, phone, Voicemail, and email
Provide onsite and remote Software, Hardware, and networking support
Account Password resets, unlocks
VPN account management and troubleshooting
Call center software troubleshooting
Assist with new user onboarding and equipment deployment
Utilize and maintain asset tracking system
Format and re-image new and returned assets
Assign users and computers to proper groups in active directory
Assist with creation and removal of user accounts

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

NOC - Service Design Specialist

Ten10 is seeking an experienced NOC Service Design Specialist to support a criti...

Location

United Kingdom , Milton Keynes

Salary:

Not provided

Ten10

Expiration Date

Until further notice

Requirements

ITIL Expertise: In-depth understanding of ITIL Service Design principles and a mandatory ITIL Foundation Certification
Service Management: Proven experience in ITSM, specifically within service design and transition
Analytical Ability: Strong problem-solving skills with the ability to manage risks and ensure services are scalable and secure
Communication: Excellent documentation skills and the ability to manage stakeholders in a fast-paced environment
Clearance: You must hold current SC Clearance
DV clearance is highly preferred

Job Responsibility

Service Design & Strategy: Develop and maintain service design policies, processes, and procedures in line with ITIL best practices
Stakeholder Engagement: Collaborate with the Huxley programme to provide input for the NOC Business Case and work with stakeholders to translate business needs into technical designs
Operational Definition: Define role requirements for 2nd/3rd line support and the scope of 4th line 'on-call' responsibilities
Infrastructure & Tooling: Identify gaps in existing monitoring tools and propose solutions based on supplier capabilities
Transition & Integration: Produce Service Design Packages (SDPs) and coordinate with the wider DTaSCC to ensure clear handoffs for network incidents and warnings
Management: Provide day-to-day task management for first-line NOC resources

Fulltime

Network Dispatch Operations Specialist

Location

India , Bangalore

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experience in telecom, BPO, or KPO environments with exposure to dispatch or ticket management functions
Strong understanding of ticketing systems (e.g., Remedy or equivalent) and dispatch workflows
Ability to interpret technical fault data and make informed dispatch decisions
Effective organisational and multitasking skills in a fast-paced operational environment
Strong communication skills, with the ability to engage and influence internal teams and external partners
Knowledge of GSM, 3G, and 4G technologies and field operations processes
Familiarity with health and safety standards within field service environments
Competency in Microsoft Office tools such as Excel, Word, and PowerPoint
Demonstrates collaboration, problem-solving, and adaptability

Job Responsibility

Perform initial triage of fault tickets, analyse issues, and ensure accurate dispatch to field teams
Allocate reactive and planned work to field engineers through manual and automated processes
Monitor ticket progress end-to-end, ensuring timely resolution and adherence to escalation protocols
Support engineers by arranging required access, permissions, and third-party services in line with safety and compliance standards
Collaborate with Network Operations Centre (NOC) teams and stakeholders to drive continuous process improvements
Maintain clear documentation within tickets, including actions taken, approvals, and timelines
Provide real-time operational support via telephone channels and email communication
Ensure compliance with site access, safety, and legal documentation requirements
Track and manage service level agreements (SLAs) and prioritise work accordingly
Contribute to reporting, including escalation summaries and performance insights

What we offer

Opportunity to work in a global telecom environment with diverse stakeholders
Exposure to end-to-end network operations and dispatch management processes
Collaborative and supportive team culture focused on operational excellence
Opportunities to contribute to process improvements and innovation initiatives
Experience in handling critical incidents and driving customer satisfaction

Fulltime

Assure Network Specialist

Be part of the 24x7 Shift team within the VBSE Assure NOC, supporting multiple n...

Location

United Kingdom , Farnborough

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Ability to maintain Customer confidentiality and ability to hold security clearance
In depth knowledge of Transmission equipment and networks, DWDM, SDH, PDH, etc, in a telecoms provider environment
Awareness of configuration of Ciena and Alcatel equipment
In depth knowledge of IP networking, switching and routing in a telecoms provider environment
Awareness of configuration of Cisco and Alcatel IP/Ethernet equipment
A clear and analytical approach to problem management
Understanding of ITIL working practices

Job Responsibility

Be part of the 24x7 Shift team within the VBSE Assure NOC, supporting multiple networks, providing 2nd Line operational support to Government customers
Provide expert technical services focusing on Transmission and IP elements within the VBSE network
Undertake Assure team maintenance and fault work in accordance with customer service level agreements
Undertake remote provide/commissioning work on Tx, IP and equipment deployed on customer and network sites to current specifications
Deal effectively/efficiently with queries from customers
Perform regular audits on the networks and systems
Provide technical support to others in the department and to customers
Make recommendations to VBSE management on complex technical matters

What we offer

Excellent basic salary plus bonus and Vodafone benefits
up to 28 days off plus bank holidays
paid time for charity work
discounts
vouchers
pension plan
learning tools
parental leave policies

Fulltime

Uk Mobile Field Dispatch Specialist

We are seeking a skilled and proactive UK Mobile Field Dispatch Specialist to su...

Location

India , Bangalore

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Qualified in Electrical Engineering, Telecommunications Engineering, or an equivalent discipline
2+ years of experience in Telecom, BPO, or KPO environments, ideally within a fast-paced ICT dispatch function
Comfortable interpreting technical fault information and dispatching work within defined KPI frameworks
Experienced in fault ticket handling and resolution processes, with exposure to customer-facing escalation scenarios
Organised, adaptable, and able to manage multiple priorities in a 24x7 operational environment
Confident in influencing and collaborating with multi-customer NOC teams and external partners to meet service requirements
Knowledgeable in engaging third-party providers and understanding when external agencies are required
Demonstrate awareness of health and safety requirements within field operations
Proficient in Microsoft Word, Excel, PowerPoint, and Project
familiarity with Remedy or similar ticketing tools is advantageous

Job Responsibility

Perform initial triage of fault tickets, providing clear analysis to ensure accurate onward dispatch
Allocate reactive and planned work to field teams through manual assignment or automated optimisation tools
Monitor, review, and manage ticket allocations through to resolution, ensuring escalation processes are followed where required
Support engineers by arranging access, climbing permissions, escorts, and third-party services in line with site-specific and local procedures
Monitor and resolve jeopardy alerts within agreed timelines, enabling engineers to execute work effectively
Maintain high-quality ticket documentation with concise, accurate notes covering actions taken, approvals, references, and timelines
Act as the first point of contact for fault-related issues, escalating promptly to Dispatch Management when needed
Provide continuous telephone and hotline support to internal teams and external customers
Monitor shared email accounts to identify known site or network issues and manage access or climb confirmations
Ensure correct purchase order details and payment information are recorded to support accurate invoicing and chargebacks

What we offer

Exposure to large-scale UK mobile network operations within a global organisation
Opportunities to work closely with cross-functional teams across assurance, field operations, and incident management
Development within a 24x7 operational environment that values accountability, teamwork, and customer focus
A role that supports continuous improvement initiatives and operational excellence

Fulltime

Payment Operation Specialist

We are seeking a highly skilled and motivated Payments Operations Specialist wit...

Location

Salary:

Not provided

Global-e

Expiration Date

Until further notice

Requirements

At least 2+ years of hands-on experience in payment flows and payment operations (mandatory)
Bachelor's degree in industrial engineering, Business Administration, Economics, or a related field
Strong experience with SQL and Excel
Familiarity with payment gateways, APIs, and integration flows
Experience with BI tools (e.g., QlikSense) – advantage
Strong analytical and problem-solving skills with high attention to detail
Ability to work independently and manage multiple tasks in a dynamic environment
Excellent verbal and written communication skills

Job Responsibility

Support daily operations of payment products, ensuring smooth functionality and optimal performance
Investigate and resolve payment-related issues across gateways, acquirers, and payment methods
Analyze payment data to identify trends, anomalies, and improvement opportunities (e.g., declines, approval rates)
Collaborate with cross-functional teams (Product, R&D, Finance, NOC) to resolve escalations and improve processes
Work closely with external partners (PSPs, acquirers and alternative payment providers) to ensure seamless operations and efficient issue resolution
Support and monitor payment integrations, including API-based flows, ensuring correct implementation and ongoing stability
Assist in managing payment flows, including authorization, capture, refunds, and 3DS authentication
Contribute to process improvements and automation initiatives to enhance efficiency

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NOC Support Specialist

Job Description

Job Responsibility

Requirements

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