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Robert Half Logo Robert Half · IT - Administration

Noc Specialist

United States, Atlanta Contract work · Job Posted May 27, 2026
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Job Description

We are looking for a NOC Specialist to provide technical support for customer-facing teams and internal corporate staff in Atlanta, Georgia. This Long-term Contract position focuses on resolving hardware, software, and network issues through both onsite and remote support while helping maintain a reliable end-user environment. The ideal candidate is comfortable assisting non-technical users, managing user access, and supporting device setup and deployment in a fast-paced IT services setting.

Job Responsibility

  • Deliver hands-on and remote support for desktops, laptops, software applications, and connectivity issues affecting end users
  • Reset locked credentials, update access permissions, and assist with day-to-day account support activities
  • Troubleshoot organization account issues and help users regain access to required systems and tools
  • Investigate and resolve problems related to call center platforms and other business-critical applications
  • Support new employee setup by preparing equipment, coordinating workstation readiness, and assisting with onboarding needs
  • Track technology assets accurately by updating inventory records and maintaining equipment status throughout its lifecycle
  • Prepare returned and newly issued devices by re-imaging, formatting, and configuring systems for deployment
  • Manage directory assignments by placing users and computers into appropriate Active Directory groups
  • Create, modify, and deactivate user accounts in alignment with operational requirements and support requests

Requirements

  • Strong working knowledge of Windows 10 and Microsoft Office applications
  • Experience imaging, configuring, and deploying laptops and desktop computers
  • Familiarity with network support, wireless connectivity, and related troubleshooting concepts
  • Ability to provide effective technical assistance to users both onsite and through remote support channels
  • Clear communication skills with the ability to explain technical issues to non-technical users
  • Demonstrated troubleshooting and problem-solving ability across hardware, software, and access-related issues
  • Reliable work habits with consistent attendance and dependable performance
  • Availability to work evenings, nights, and weekends as needed

What we offer

  • Medical, vision, dental, and life and disability insurance
  • Enrollment in company 401(k) plan
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