Noc Specialist Job at Robert Half (Smyrna)

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Noc Specialist

We are looking for a NOC Specialist to provide technical support for customer-fa...

Location

United States , Atlanta

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Strong working knowledge of Windows 10 and Microsoft Office applications
Experience imaging, configuring, and deploying laptops and desktop computers
Familiarity with network support, wireless connectivity, and related troubleshooting concepts
Ability to provide effective technical assistance to users both onsite and through remote support channels
Clear communication skills with the ability to explain technical issues to non-technical users
Demonstrated troubleshooting and problem-solving ability across hardware, software, and access-related issues
Reliable work habits with consistent attendance and dependable performance
Availability to work evenings, nights, and weekends as needed

Job Responsibility

Deliver hands-on and remote support for desktops, laptops, software applications, and connectivity issues affecting end users
Reset locked credentials, update access permissions, and assist with day-to-day account support activities
Troubleshoot organization account issues and help users regain access to required systems and tools
Investigate and resolve problems related to call center platforms and other business-critical applications
Support new employee setup by preparing equipment, coordinating workstation readiness, and assisting with onboarding needs
Track technology assets accurately by updating inventory records and maintaining equipment status throughout its lifecycle
Prepare returned and newly issued devices by re-imaging, formatting, and configuring systems for deployment
Manage directory assignments by placing users and computers into appropriate Active Directory groups
Create, modify, and deactivate user accounts in alignment with operational requirements and support requests

What we offer

Medical, vision, dental, and life and disability insurance
Enrollment in company 401(k) plan

Service Assurance Team Leader

As Service Assurance Team Leader you will be responsible for leading a team of S...

Location

United Kingdom , Irlam

Salary:

Not provided

Freedom Fibre

Expiration Date

Until further notice

Requirements

Relevant experience
Experienced at working within a service desk environment
Excellent understanding of network provisioning
Incident/Change Management
Problem Solving
Good working knowledge of Microsoft Office packages including Word, Excel and PowerPoint
Experience and knowledge of FTTP installations
Knowledge of PIA – duct and / or pole installations which will help with successful activations
Knowledge of the OR Network
Experience supervising a team of Service Desk Analysts

Job Responsibility

Providing Service Desk Analysts with day to day support across all Service Operations queries and operational tasks, ensuring process adherence
Ensure all tasks are allocated to an owner and worked / completed within agreed OLAs or SLAs
Support the Service Desk with all daily activities acting as supportive resource to manage workflow peaks to safeguard operational KPI’s and SLA’s
Collaborate with Service Ops Jeopardy Lead to drive technical support between Service Operations, field engineer resource and Network / NOC specialists
Own and maintain Service Ops training matrix for new and existing team members to maximise capability within the team ensuring process adherence
Act as the voice of the customer to drive customer centric interactions which drive CSAT and service levels
Conduct quality assurance checks to ensure service quality and identify coaching needs in line with the Service Ops Training and Skill Matrix
Monitor all contact channels to ensure daily delivery of call SLAs and PCA levels
Track and monitor performance across ‘on the day’ issues that would otherwise prevent successful completion of tasks while working in close collaboration with Service Operations Jeopardy Lead
Support and coach Service Desk Analysts to efficiently and accurately manage service incidents / escalations and service assurance tasks to a successful outcome in a professional and timely manner

What we offer

25 days paid vacation
Flexible working hours
Hybrid working
Regular social & team events

Fulltime

NOC - Service Design Specialist

Ten10 is seeking an experienced NOC Service Design Specialist to support a criti...

Location

United Kingdom , Milton Keynes

Salary:

Not provided

Ten10

Expiration Date

Until further notice

Requirements

ITIL Expertise: In-depth understanding of ITIL Service Design principles and a mandatory ITIL Foundation Certification
Service Management: Proven experience in ITSM, specifically within service design and transition
Analytical Ability: Strong problem-solving skills with the ability to manage risks and ensure services are scalable and secure
Communication: Excellent documentation skills and the ability to manage stakeholders in a fast-paced environment
Clearance: You must hold current SC Clearance
DV clearance is highly preferred

Job Responsibility

Service Design & Strategy: Develop and maintain service design policies, processes, and procedures in line with ITIL best practices
Stakeholder Engagement: Collaborate with the Huxley programme to provide input for the NOC Business Case and work with stakeholders to translate business needs into technical designs
Operational Definition: Define role requirements for 2nd/3rd line support and the scope of 4th line 'on-call' responsibilities
Infrastructure & Tooling: Identify gaps in existing monitoring tools and propose solutions based on supplier capabilities
Transition & Integration: Produce Service Design Packages (SDPs) and coordinate with the wider DTaSCC to ensure clear handoffs for network incidents and warnings
Management: Provide day-to-day task management for first-line NOC resources

Fulltime

Network Specialist

We are seeking a Network Specialist to provide technical service desk support fo...

Location

Egypt , Giza

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Holds a CCNA certification (mandatory) and preferably CCNP
Minimum of 1 year of NOC experience with a strong technical background
Engineering degree (BE/BTech) or equivalent knowledge through relevant courses
Skilled in routing protocols (OSPF, BGP, EIGRP, ISIS) and LAN switching (Catalyst, IOS, VLANs, STP)
Exposure to WAN technologies and troubleshooting is desirable
Excellent communication skills and ability to handle global customers effectively
Fluent in written and spoken English, with strong multitasking and problem-solving abilities
A team player who thrives under pressure, adapts quickly, and demonstrates logical troubleshooting skills

Job Responsibility

Perform diagnostics and proactive analysis for network faults, including root cause investigations
Support day-to-day operations with Change and Fault Management following ITIL standards
Ensure SLA compliance and manage incidents throughout their lifecycle
Transfer tickets to Level 2 engineers and other relevant teams for resolution
Coordinate with vendors and third parties based on business impact and priorities
Keep customers regularly updated on ongoing issues and join bridge calls during escalations
Manage queues effectively and multitask under pressure while maintaining process adherence

What we offer

Opportunity to work in a global organisation with exposure to cutting-edge network technologies
Collaborative environment that values learning, innovation, and career growth
Be part of a team that drives transformation and supports premium enterprise customers worldwide

Cyber Threat Specialist

Critical role within the Cyber Threat Intelligence Team. As a Threat Specialist ...

Location

Australia , Victoria

Salary:

Not provided

Woolworths Supermarkets

Expiration Date

Until further notice

Requirements

7+ years of tested cyber security experience within high-pressure environments, including SOC, NOC, and CIRT ecosystems
Expert-level mastery in network intrusion, detection, and response, with a current and sharp understanding of the modern threat landscape
Deep-seated intuition for malicious code, with the specialised skills required to understand the anatomy of an attack
Seamlessly applying the MITRE ATT&CK® framework and Cyber Kill Chain methodology to map adversary behavior and anticipate the 'next move'
Broad spectrum confidence across an array of security applications, ensuring the right tool is leveraged for the right threat at the right time
Advanced proficiency in Open Source Intelligence, turning public data into actionable defensive strategies
A rare ability to translate complex cyber risks into tangible business outcomes, ensuring security initiatives drive organisational value rather than just technical compliance
Comprehensive end-to-end exposure to Incident Response (IR), from initial triage through to post-mortem and long-term hardening
Equally effective as an individual contributor or a collaborative team player, maintaining peak performance in both autonomous and integrated environments

Job Responsibility

Maintain awareness of the cyber threat landscape by conducting research to contribute to formal threat reports and curate actionable intelligence
Triage, tune, and customise threat alerts while incorporating curated Indicators of Compromise (IOCs) into the existing threat framework
Identify and prioritise detection opportunities using SIEM and EDR tools, mapped against the Mitre ATT&CK framework for comprehensive coverage
Conduct threat hunting, trigger incident response workflows, and provide dedicated intelligence support during major security incidents
Proactively raise security risks and recommend appropriate controls to strengthen the organisation's defensive posture
Assist with the zero-day vulnerability process and ensure all technical documentation remains current and accurate
Drive continuous improvement by streamlining workflows through the strategic use of automation and advanced tooling

Fulltime

Community Solutions Central Operations Specialist I

Seeking a role where you can help rapidly resolve network outages and ensure cus...

Location

United States , Morrisville

Salary:

Not provided

Spectrum

Expiration Date

Until further notice

Requirements

Two-year degree or certificate with emphasis in telecommunications or IT
2+ years of experience in a 24x7 Operations Center
2+ years of cable or telecommunications experience in field operations, HFC plant troubleshooting or maintenance technician roles
2+ years of experience in NOC, dispatch, call center or help desk support
Ability to read, write and speak English
Knowledge of HFC network concepts, DOCSIS and end-user support principles
Familiarity with Managed Wi-Fi tools and the ability to use them to troubleshoot basic issues
Ability to collaborate effectively within a team environment
Practical problem-solving skills and the ability to address situations with limited standardization
Proficiency with desktop computer hardware and software monitoring tools for network performance analysis

Job Responsibility

Monitor Managed Wi-Fi network performance and detect outages or impairments using alarms, telemetry and network topology data
Investigate property equipment as alarms are received and create tickets to document issues, ensuring prompt action
Communicate with customers via outbound calls and support calls from internal care teams to troubleshoot and resolve issues remotely
Prioritize and stage severity levels based on outage investigations, managing multiple urgent trouble tickets simultaneously
Proactively identify area problems using monitoring equipment and escalate significant events to Level 2 or Senior Specialists for review
Dispatch technicians and collaborate with fix agents to minimize service interruptions and drive efficient restoration
Set up phone call deflection and trouble call blocking for Managed Wi-Fi issues according to company standards, escalating and documenting issues that require additional coordination

What we offer

comprehensive pay and benefits package

Fulltime

Network Operations Specialist

We are seeking a Network Operations Specialist to provide 24/7 first-line monito...

Location

Romania , Bucuresti

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Strong command of English and Czech (mandatory)
Comfortable working with web‑based and Windows applications
Effective communicator with a collaborative and team-oriented mindset
Ideally brings experience working in a busy technical support, service centre, or telecoms environment

Job Responsibility

Deliver first line operations for Vodafone’s network infrastructure in a multi‑vendor environment
Monitor and maintain network performance using umbrella fault management tools and specific NMS platforms
Perform preventive and corrective troubleshooting to maintain service continuity and meet agreed NOC and network KPIs
Dispatch field engineers or contractors for on‑site support when required and follow up until resolution
Provide incident management activities, including technical assessment and timely escalation to second line teams
Issue notifications related to service outages and collaborate with the Incident Manager when escalations are triggered
Support the creation and maintenance of NOC processes and procedures
Collaborate with second line teams to develop and refine alarm analysis and fault resolution procedures
Maintain and update fault management systems throughout the incident lifecycle
Participate in internal and external training programmes to strengthen technical capabilities

What we offer

Hybrid way of working: 2 days per week/ 8 per month
Medical and dental services
Life and hospitalization insurance
Dedicated employee phone subscription
Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget
Special discounts for gyms and retailers
Annual Company Bonus
Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
You get to work with tried and trusted web-technology
We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off

Fulltime

Network Engineer

We are seeking a knowledgeable and customer-focused Network Consultant to suppor...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Holds a BE/BTech degree with a technical background
CCNA certification is essential
CCNP is desirable
Minimum one year of experience in a NOC environment with strong troubleshooting expertise
Exposure to Routing Protocols (OSPF, BGP, EIGRP, ISIS), LAN Switching (VLANs, STP, Trunking, Catalyst switches) and WAN technologies such as ATM, Frame Relay, ISDN, HDLC, PPP
Strong communication skills with the ability to manage global customer interactions confidently
Skilled at multitasking and maintaining composure during multiple concurrent incidents
A collaborative team player demonstrating logical, methodical problem-solving approaches
Quick learner, adaptable, and eager for professional growth
Exhibits Vodafone Way behaviours: Speed, Simplicity, Trust, Innovation Hunger, Customer Obsession, Ambition and Competitive Spirit, and One Company Local Roots

Job Responsibility

Conduct diagnostics and proactive analysis of network faults and alarms
Perform detailed root cause analysis and document findings appropriately
Support day-to-day ITIL-aligned Change and Incident Management activities
Maintain ownership of incidents throughout their lifecycle while adhering to SLAs
Transfer and escalate tickets to appropriate L2 teams or specialist groups when needed
Uphold all defined process frameworks with zero process misses and consistent compliance
Coordinate with vendors and third parties based on priority and business impact
Assess and communicate business impact, ensuring timely escalation and stakeholder awareness
Provide regular and clear updates to customers on ongoing issues
Participate in customer bridge calls to support real-time troubleshooting and updates

What we offer

Opportunity to work with global customers and cutting-edge network technologies
Hands-on exposure to advanced fault management and ITIL-based operational processes
Collaborative environment with supportive teams across geographies
Continuous learning and upskilling opportunities in core networking and customer engagement
Growth pathways within VOIS for technical and leadership career tracks

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Noc Specialist

Job Description

Job Responsibility

Requirements

What we offer

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