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Noc Section Head

El Delta Electronic Systems

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Location:
Egypt , Nasr City

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • Leading, mentoring, and developing a team of NOC engineers and technicians
  • Managing staffing, scheduling (including 24/7 coverage), and performance of the NOC team
  • Overseeing 24/7 monitoring, incident response, and service restoration activities
  • Implementing, overseeing, and coordinating incident detection, response, resolution, and escalation procedures
  • Ensuring incidents are resolved in a timely manner to minimize downtime and impact on services and customers
  • Leading Major Incident Management efforts, coordinating cross-functional teams to resolve high-priority incidents swiftly
  • Conducting root cause analysis (RCA) for major incidents and implementing preventive measures to reduce recurrence (Problem Management)
  • Developing, implementing, and continuously improving operational procedures and protocols, aligned with ITIL best practices (e.g., Incident Management, Problem Management, Change Management, Service Request Fulfillment, Availability Management, Capacity Management)
  • Driving the adoption of automation tools and technologies to streamline service management processes
  • Generating and analyzing reports on network performance, incidents, and operational metrics
  • Collaborating with other departments (Cloud Engineering, Security, Customer Support, etc.) to ensure seamless operations and effective communication during incidents
  • Liaising with third-party service providers and vendors to ensure the quality and reliability of external services and support
  • Ensuring all operations adhere to industry standards, regulatory requirements, and company policies

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, Engineering, Networking, or a related field
  • Minimum of 5-10+ years of experience in network operations or IT service management, with at least 2-5+ years in a managerial or supervisory role, preferably within a 24/7 operations environment
  • Proven experience leading a large-scale service delivery organization is highly desirable
  • Strong understanding and practical experience in implementing ITSM processes
  • Experience with business process improvement methodologies (e.g., Six Sigma) is a plus
  • Demonstrated experience in leading ITSM solutions, process and teams
  • ITIL Certification (required): ITIL Foundation is essential
  • advanced ITIL certifications (e.g., ITIL Expert, ITIL v4 Managing Professional) are highly advantageous
  • Other relevant certifications (e.g., CCNA, PMP, CompTIA Network+, Security+) are beneficial
  • Technical Stack (with emphasis on ITIL, ITSM): ITSM: This is a key platform for incident management, problem management, change management, service request fulfillment, and asset management. Experience with its various modules like BMC ITSM (e.g., BMC Helix ITSM)
  • Micro Focus (e.g., Micro Focus SMAX, Operations Bridge)
  • ServiceNow, Jira Service Management, ManageEngine ServiceDesk Plus
  • Monitoring Tools: Network Performance Monitoring, System Monitoring
  • Automation & Orchestration Tools: Scripting Languages: Python, Bash, PowerShell
  • Configuration Management/Orchestration: Ansible, Terraform
  • Operating Systems: Linux (various distributions: Red Hat, CentOS, Ubuntu)
  • Windows Server
  • Networking Hardware & Software: Network Harware (routers, switches, firewalls, load balancers)
  • SDN (Software-Defined Networking) concepts and tools
  • Virtualization Technologies: VMware, Hyper-V, Kubernetes/Docker
  • Collaboration & Communication Tools: Slack, Microsoft Teams

Nice to have:

  • Experience with business process improvement methodologies (e.g., Six Sigma) is a plus
  • advanced ITIL certifications (e.g., ITIL Expert, ITIL v4 Managing Professional) are highly advantageous
  • Other relevant certifications (e.g., CCNA, PMP, CompTIA Network+, Security+) are beneficial

Additional Information:

Job Posted:
March 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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