NOC Network Technician

• Handling user requests via phone or through the incident management system (Service Desk)
• Logging all requests (incidents and service requests)
• Performing initial troubleshooting directly with the user
• Escalating issues to the 2nd Line team or other relevant entities
• Closing requests with detailed documentation for future analysis
• Providing status updates to end users and/or the client

• Over 3 years of experience in technical networking roles, preferably in a NOC environment
• Solid knowledge of TCP/IP networks, including IPv4 and IPv6 implementations
• Understanding of routing protocols, especially BGP
• Experience with SDWAN
• Familiarity with technologies such as Ethernet, GPON, MPLS, VPLS, SNMP, VRRP, HSRP, VLAN (802.1q), ACLs, L2TP, Radius, IPSEC, GRE
• Knowledge of ITIL best practices
• Strong communication skills and ability to interact with technical and non-technical stakeholders
• Proactive, autonomous, and able to handle pressure
• Availability to work in rotating shifts (7h30-15h30
• 15h30-23h30
• 23h30-7h30)
• CCNA or CCNP Enterprise certification

Opportunity to grow your expertise and create digital impact quickly, easily and for the good of all