Noc Network Engineer Job at Brite (Victor)

Job Description

The Network Engineer is primarily engaged in troubleshooting, installing network and server issues in customers’ environments including servers, switches, and other networking devices. The Network Engineer will document identified network information that is pertinent for future support. The Network Engineer is primarily troubleshooting issues that were escalated from other tiers. The Network Engineer will work with senior-level engineers to implement solutions for break/fix problems.

Job Responsibility

Troubleshoot networking and server issues for customers
Resolve escalated issues & assigned tasks from other internal teams
Troubleshoot firewalls, access points, switches, and other network infrastructures
Assist with hardware installs as it pertains to networking. i.e. firewalls, switches, UPSs
Provide support for customers’ server environments
Support identity infrastructure such as Entra ID and Active Directory
Provide support of network protocols such as DNS, DHCP, and routing
Perform customer on-site visits to troubleshoot, repair, install networking and server equipment
Troubleshoot Cloud infrastructure, such as Azure VMs, Azure VPN Gateways, Entra ID, & Microsoft Intune
Provide input and evaluate new technology
Travel to customer sites for diagnosis and remediation of discovered issues
Provide assistance with customers’ IT vendors to troubleshoot and remediate their core applications and hardware as it pertains to networking
Participates in special projects as required
Assists in on-call after hours phone rotation as needed
Accomplishes all other duties and tasks as appropriately assigned or requested

Requirements

Bachelor’s degree in Computer Science, Computer Information Systems, or related field or 2+ years experience in related field
Experience with networking techniques is required
Experience with networking including IP Addressing/Subnetting, VLANS, Port Aggregation, DNS, DHCP, RDP, LDAP, is required
Experience with virtualization platforms including VMware and Hyper-V is required
Ability to support and troubleshoot server-based software issues with Microsoft Windows Server 2016 and newer, Microsoft Active Directory, Entre ID, Microsoft 365, Microsoft PowerShell, major EDR solutions, and enterprise class backup solutions
Knowledge in troubleshooting and resolving workstation-based software issues with Microsoft Windows 10 and 11, Microsoft Office applications, and domain and workgroup environments
Ability to travel the Northeastern US as needed
Candidate must have excellent listening skills, be organized, be able to meet demanding deadlines, be detail oriented, have excellent problem-solving skills, always take responsibility, have a great attitude, demonstrate personal integrity & honesty, maintain independence, be a self-starter and have excellent project management skills

Nice to have

Relevant certifications are highly preferred: CompTIA: Security+, Network+
Microsoft: AZ-104, AZ-700
Palo Alto: PCNSA, PSNSE
Experience with Cisco, HP, SonicWall, Palo Alto, and Ubiquiti networking equipment is preferred
Experience with DUO is preferred

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Noc Network Engineer

Job Description

Job Responsibility

Requirements

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