NOC Monitoring Engineer, Sopra Steria

Sopra Steria

Location:
India, Noida

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Experience in Service Desk Management and Voice Support with strong communication skills; Monitor the events or alerts on monitoring tools, perform initial investigation, and raise with the Support team.

Job Responsibility:

Monitor the events or alerts on monitoring tools
perform initial investigation
raise with the Support team.

Requirements:

Excellent customer service skills with a high level of focus on quality
Serve as the initial point of contact for end-users seeking technical assistance via phone, email, or in-person
Monitor IT infrastructure and applications using tools like CTLM, Centreon, Zabbix, and ITSM platforms (ServiceNow, SMAX)
Handle incidents, alerts, and requests via ticketing tools, providing first-line fixes or escalating to L2/L3 as needed
Log and document incidents, generate reports, and track recurring issues to identify trends and potential problems
Maintain ITIL-compliant procedures and update service documents, SOPs, and KB articles
Develop dashboards for uptime, availability, and utilization metrics for infrastructure and applications
Collaborate with the monitoring team, manage shifts, and provide training and documentation support
Maintain and Update Service Documents and SOP
Responsible for identifying potential problems and/or trends of repetitive Incidents
Preferred experience in cloud environments (OCI, Azure) and certifications relevant to IT operations and monitoring.

Nice to have:

Preferred experience in cloud environments (OCI, Azure)
certifications relevant to IT operations and monitoring.

What we offer:

Inclusive work environment
Respect for all differences
Positions open to people with disabilities.

Additional Information:

Job Posted:
September 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.

NOC Monitoring Engineer