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NOC Monitoring Engineer

https://www.soprasteria.com Logo

Sopra Steria

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Location:
India , Noida

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Experience in Service Desk Management and Voice Support with strong communication skills; Monitor the events or alerts on monitoring tools, perform initial investigation, and raise with the Support team.

Job Responsibility:

  • Monitor the events or alerts on monitoring tools
  • perform initial investigation
  • raise with the Support team.

Requirements:

  • Excellent customer service skills with a high level of focus on quality
  • Serve as the initial point of contact for end-users seeking technical assistance via phone, email, or in-person
  • Monitor IT infrastructure and applications using tools like CTLM, Centreon, Zabbix, and ITSM platforms (ServiceNow, SMAX)
  • Handle incidents, alerts, and requests via ticketing tools, providing first-line fixes or escalating to L2/L3 as needed
  • Log and document incidents, generate reports, and track recurring issues to identify trends and potential problems
  • Maintain ITIL-compliant procedures and update service documents, SOPs, and KB articles
  • Develop dashboards for uptime, availability, and utilization metrics for infrastructure and applications
  • Collaborate with the monitoring team, manage shifts, and provide training and documentation support
  • Maintain and Update Service Documents and SOP
  • Responsible for identifying potential problems and/or trends of repetitive Incidents
  • Preferred experience in cloud environments (OCI, Azure) and certifications relevant to IT operations and monitoring.

Nice to have:

  • Preferred experience in cloud environments (OCI, Azure)
  • certifications relevant to IT operations and monitoring.
What we offer:
  • Inclusive work environment
  • Respect for all differences
  • Positions open to people with disabilities.

Additional Information:

Job Posted:
September 09, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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