CrawlJobs Logo
Robert Half Logo Robert Half · IT - Administration

Noc Analyst

United States, Annapolis · Job Posted June 09, 2026
Apply Position
Job Link Share

Job Description

We are looking for a skilled, detail-oriented support specialist to join a Tier 2 network operations environment in Maryland. This long-term contract position focuses on incident management, technical troubleshooting, and service restoration across network, systems, and communications platforms. The role supports critical customer operations by monitoring performance, resolving issues within defined scope, and partnering with senior team members and service providers to address more complex disruptions. Success in this position requires strong customer service, sound technical judgment, and the flexibility to support a 24/7/365 operations center, including some weekends and holidays.

Job Responsibility

  • Oversee network management and monitoring tools to identify service disruptions and coordinate with telecom carriers to restore connectivity as quickly as possible
  • Document incidents thoroughly and maintain accurate, timely updates within the incident tracking system to ensure clear communication and accountability
  • Investigate system and network issues of limited to moderate complexity, resolving problems directly when possible and escalating when broader support is needed
  • Support highly available IP-based environments, messaging platforms, and air-to-ground communications systems by applying practical technical knowledge during daily operations
  • Assist customers and internal business teams by answering routine technical questions and providing clear guidance toward effective resolution
  • Collaborate with senior analysts and leadership on higher-impact service issues, while taking ownership of less complex incidents from diagnosis through closure
  • Monitor performance, evaluate faults, and perform troubleshooting steps to correct or escalate infrastructure and connectivity problems affecting service delivery
  • Contribute to deployment, configuration, and maintenance activities, including identifying opportunities to improve operational efficiency through better processes or tools
  • Participate in network solution planning and configuration efforts, and complete cross-training across Transport, DataLink, and Applications support functions within the first several months of the assignment

Requirements

  • Network certification required
  • Working knowledge of TCP/IP networking principles, device connectivity, and the interaction between computer hardware and software components
  • Familiarity with network operations concepts, support practices, and incident response procedures in a technical environment
  • Hands-on experience troubleshooting Cisco networking equipment and related infrastructure technologies
  • Strong customer service and communication skills, with the ability to explain technical issues clearly to users and stakeholders
  • Ability to prioritize multiple incidents, follow established processes, and use sound judgment when addressing service-impacting issues
  • Willingness to work in a 24/7/365 operations setting that may include weekends and holidays
  • Capacity to learn multiple operational support areas through structured training across Transport, DataLink, and Applications functions

What we offer

  • medical, vision, dental, and life and disability insurance
  • 401(k) plan
Robert Half - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Noc Analyst

8 matching positions

Information Security Analyst

We are hiring Security Monitoring Analysts to be part of a 24/7 operations team ...
Location
Location
India , Bangalore South
Salary
Salary:
Not provided
votredircom.fr Logo
Wissen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in computer science, Information Security, or a related field (or equivalent experience)
  • 1–4 years of experience in a monitoring, NOC, SOC, or TOC environment
  • Basic understanding of IAM concepts such as user provisioning, authentication, access controls, and identity lifecycle
  • Working knowledge of network security fundamentals (firewalls, VPNs, IDS/IPS, proxies)
  • Familiarity with alert monitoring tools, SIEM platforms, or ticketing systems
  • Strong analytical and troubleshooting skills
  • Good written and verbal communication skills
Job Responsibility
Job Responsibility
  • Continuously monitor IAM and Network Security tools for alerts, anomalies, and potential security incidents
  • Perform initial triage, validation, and prioritization of alerts based on defined criteria
  • Troubleshoot IAM-related and network security issues using established runbooks and procedures
  • Escalate incidents to appropriate L2/L3 teams with clear documentation and supporting evidence
  • Ensure incidents are tracked, updated, and followed through to resolution
  • Maintain accurate records of alerts, actions taken, and incident timelines
  • Identify recurring issues or patterns and flag them for further analysis
  • Participate in shift handovers to ensure seamless 24/7 coverage
  • Adhere to defined SOPs, SLAs, and escalation protocols
  • Support continuous improvement of monitoring processes and documentation
  • Fulltime
Read More
Arrow Right

IT Operations Centre Analyst (ITOC)

Being part of Air Canada is to become part of an iconic Canadian symbol, recentl...
Location
Location
Canada , Toronto
Salary
Salary:
Not provided
aircanada.com Logo
Air Canada
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A relevant University degree/technical certification, and/or relevant experience commensurate to the role
  • 3-5 years’ experience in an enterprise IT environment or global NOC
  • At least 3-5 years of experience in the following: IT Monitoring tools such as Dynatrace, Splunk , Glassbox etc. IT Major Incidents, ITIL process concepts and execution (Incident Management, Problem Management, and Change Management), ITSM tools and processes, and in an operational technical role under application, infrastructure or network operations support or as a senior team member in a related service
  • Recent Certifications in a related domain such as CCNA, MSCE, AWS, CSP, ITIL, etc.
  • Ability to work effectively under pressure and in rapidly changing environments or uncertain conditions
  • Ability to work cooperatively with others on a team and to communicate (verbally and in writing) effectively with all levels of the organization
  • Demonstrates concern for satisfying one’s external and/or internal customers
  • Anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies
  • Excellent organizational and troubleshooting skills and a passion for Service Improvement
  • Demonstrate punctuality and dependability to support overall team success in a fast-paced environment
Job Responsibility
Job Responsibility
  • Act as an initial escalation point for the service desk and other Air Canada IT teams as they identify issues regarding our technology environment
  • Effectively escalate service impacting issues to the correct teams and collaborate to ensure the issue is resolved as soon as possible. Preliminary troubleshooting before escalating is required. Proactively respond to alerts by performing correctional tasks to remediate issues and prevent larger issues from occurring
  • Act as a coordinator for the on-duty Major Incident owner including organizing communications and tracking troubleshooting actions in the event of a major incident
  • Provide daily support for the extended IT support teams by performing documented operational procedures that will optimize the systems environment
  • Ensure monitoring tools are tweaked and configured properly to effectively receive proactive alerts
  • Work closely with the IT service management team to identify reoccurring problems within the technical systems and work towards resolution and/or documented procedures to mitigate
  • Work with ITOC BA’s, automation analysts and the extended IT team to expand the ITOC portfolio of services through documenting design, standard operating procedures and other opportunities to provide value
  • Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner
  • Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services
  • Provide assistance to cyber defence teams regarding IT certificate management
  • Fulltime
Read More
Arrow Right

Junior SOC Engineer

The Junior SOC Engineer role at NTT DATA involves supporting the operation and m...
Location
Location
United Kingdom , Birmingham
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Hands on experience with SIEM platforms
  • Understanding of log formats, parsing, and data normalisation
  • Working knowledge of SIEM query languages such as SPL, KQL, or AQL
  • Basic scripting ability (Python and/or PowerShell) for automation and enrichment
  • Understanding of network traffic flows and the ability to recognise normal vs suspicious activity
  • Familiarity with vulnerability scanning and vulnerability management concepts
  • Foundational experience with SIEM technologies (e.g. Splunk/QRadar)
  • Understanding of log data, alert workflows, and basic threat detection concepts
  • Awareness of common attack techniques and defensive frameworks (e.g. MITRE ATT&CK)
  • Basic scripting or automation experience (Python, PowerShell – desirable)
Job Responsibility
Job Responsibility
  • Assist with the deployment, configuration, and ongoing maintenance of SIEM platforms and data feeds
  • Support onboarding, parsing, and normalisation of log sources across on premises and cloud environments
  • Contribute to the creation, tuning, and maintenance of SIEM detection rules and correlation searches
  • Perform basic health checks and troubleshooting of SIEM data ingestion issues
  • Assist senior engineers and analysts during investigations and incident response activities
  • Support continuous improvement of detections based on incident findings and threat intelligence
  • Support integration of playbooks with SOAR platforms
  • Help update and refine playbooks based on lessons learned and feedback from incidents
  • Participate in threat modelling activities using frameworks such as MITRE ATT&CK and STRIDE
  • Assist in translating threat models and attack techniques into SIEM detection use cases
What we offer
What we offer
  • A range of tailored benefits that support your physical, emotional, and financial wellbeing
  • Continuous growth and development opportunities
  • Flexible work options
  • Fulltime
Read More
Arrow Right

Operations & Security Manager

The SOC Manager is the designated leader responsible for the day-to-day manageme...
Location
Location
United States , Tallahassee
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Master's degree in engineering, information technology, or related field (or equivalent formal training and experience)
  • Minimum 10 years of overall experience, including at least 7 years in Information SPAA, cybersecurity, system administration, or engineering
  • At least 7 years as ISSO, security analyst, or security engineer with hands-on experience in NIST Risk Management Framework (RMF), audit log reviews, system monitoring, SPAA processes, FISMA requirements, vulnerability and compliance scanning, continuous monitoring, security testing and evaluation, security policies
  • Minimum 7 years of experience in vertical disciplines such as law enforcement, anti-terrorism, biological science, banking, transportation, or similar fields
  • Minimum 5 years managing a SOC or similar 24x7 security operations team
Job Responsibility
Job Responsibility
  • Lead the design and implementation of complex IT security solutions, including Threat Management, Vulnerability Management, and Identity and Access Management
  • Evaluate security control compliance with federal and State of Florida requirements and client monitoring strategies
  • Develop and manage security standards for physical and virtual desktop environments
  • Identify and manage risks associated with information systems
  • Coordinate with the client's Cybersecurity Unit to maintain compliance and Authorization to Operate (ATO)
  • Ensure secure operation, maintenance, and disposal of assigned assets and systems
  • Conduct annual assessments to ensure policy and standards compliance
  • Address security requirements throughout the system lifecycle
  • Establish and review audit trails and retain audit logs
  • Generate and interpret documentation for CSAM compliance
  • Fulltime
Read More
Arrow Right

Network Operations Center Manager

NTT DATA seeks a highly experienced Network Operations Center (NOC) Manager to l...
Location
Location
United States , Annapolis
Salary
Salary:
109275.00 - 182125.00 USD / Year
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 5 years as an IT Operations Center Manager
  • Minimum 10 years of experience in network operations, including at least 5 years managing a Net Operations Center (NOC) or similar 24x7X365 operations team
  • Minimum 5 years monitoring and managing configuration of 500+ network devices
  • Minimum 5 years monitoring and managing a virtual server environment
  • Strong technical expertise in networking and fiber technologies
  • Current ITIL Foundation certification
  • Must possess a bachelor’s degree in computer science, information systems or related field
  • Equivalent work experience of five (5) years may be substituted for a degree
  • At least five (5) years of experience in network operations, monitoring, troubleshooting and/or provisioning, including at least two (2) years in a managerial or supervisory role
  • Proven leadership of 24x7x365 enterprise-class operations
Job Responsibility
Job Responsibility
  • Direct daily operations of the 24x7x365 NOC
  • Ensure all incidents, service requests, and outage events are handled in accordance with SLAs
  • Maintain operational discipline, documentation accuracy, and real-time service visibility
  • Supervise NOC staff, shift leads, analysts, and escalation resources
  • Oversee monitoring coverage, alert accuracy, and event correlation
  • Approve and enforce NOC SOPs, alerting rules, and ticketing workflows
  • Coordinate with Engineering, Service Assurance, Firewall teams, ISP/OSP field teams, and DoIT
  • Lead response efforts for Priority 1 and Priority 2 incidents
  • Deliver operational reports, KPIs, and executive dashboards
  • Oversee NOC training programs, certification paths, and competency development
What we offer
What we offer
  • medical insurance
  • dental insurance
  • vision insurance with an employer contribution
  • flexible spending or health savings account
  • life and AD&D insurance
  • short- and long-term disability coverage
  • paid time off
  • employee assistance
  • participation in a 401k program with company match
  • additional voluntary or legally required benefits
  • Fulltime
Read More
Arrow Right

Security Specialist Engineer

At Mobile Financial Services we enable financial inclusion - truly using Technol...
Location
Location
India , Noida
Salary
Salary:
Not provided
ericsson.com Logo
Ericsson
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree in Software Engineering or similar
  • Solid Linux handling knowledge in Kubernetes environment
  • Experience in Cloud/SAAS Operational Security Management, AWS will be preferred
  • Experience in container technologies e.g. Docker/Kubernetes
  • Minimum of 5 years of experience in the IT security industry, preferably working in a SOC/NOC environment
  • Better understanding of SSL/TLS
  • Better understanding of Vulnerability assessment and Management
  • Better understanding of Public Key Infrastructure
  • Working knowledge of TCP/IP and networking concepts
  • Better understanding of Certificate Management
Job Responsibility
Job Responsibility
  • Perform advanced triage and investigation of escalated security incidents from L2 and L3 analysts
  • Conduct threat hunting activities using SIEM, EDR, and network security tools
  • Correlate logs from multiple sources (firewalls, IDS/IPS, endpoints, cloud, email gateways)
  • Develop fine-tune detection rules and use cases in SIEM platforms
  • Analyze malware behavior and suspicious artifacts
  • Coordinate containment, eradication, and recovery actions during incidents
  • Review risky user behavior (impossible travel, abnormal downloads, privilege escalation)
  • Manage access controls, conditional access policies, and MFA enforcement
  • Security configuration reviews and hardening of cloud resources (VMs, storage, databases, Kubernetes, serverless)
  • Support Cloud Security Posture Management (CSPM) tools by investigating misconfigurations and policy violations
  • Fulltime
Read More
Arrow Right

Network L1 Data engineer analyst

We are looking for a Network L1 Data Engineer/Analyst to support day-to-day netw...
Location
Location
Mexico , Guadalajara; CDMX; Monterrey; Querétaro
Salary
Salary:
101040.00 USD / Year
realign-llc.com Logo
Realign
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Basic understanding of Networking (TCP/IP, DNS, DHCP)
  • Knowledge of routers, switches, and firewalls (basic)
  • Experience with monitoring tools (SolarWinds / Nagios / Zabbix – any)
  • Ticketing tool experience (ServiceNow / Remedy – any)
  • Strong communication and documentation skills
  • Willingness to work in shifts if required
Job Responsibility
Job Responsibility
  • Monitor network alerts and dashboards (L1 support)
  • Log incidents and raise tickets in ITSM tools (ServiceNow preferred)
  • Perform basic troubleshooting for LAN/WAN, VPN, and connectivity issues
  • Validate network-related data, reports, and device inventory
  • Support escalation to L2/L3 teams with proper documentation
  • Track SLA, outage reports, and daily operational updates
  • Maintain accurate records and follow SOPs
  • Fulltime
Read More
Arrow Right

Operations & Security Manager

The SOC Manager is the designated leader responsible for the day-to-day manageme...
Location
Location
United States , Tallahassee
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Master’s degree in engineering, information technology, or related field (or equivalent formal training and experience)
  • Minimum 10 years of overall experience, including at least 7 years in Information SPAA, cybersecurity, system administration, or engineering
  • At least 7 years as ISSO, security analyst, or security engineer with hands-on experience in: NIST Risk Management Framework (RMF)
  • audit log reviews
  • system monitoring
  • SPAA processes
  • FISMA requirements
  • vulnerability and compliance scanning
  • continuous monitoring
  • security testing and evaluation
Job Responsibility
Job Responsibility
  • Lead the design and implementation of complex IT security solutions, including Threat Management, Vulnerability Management, and Identity and Access Management
  • Evaluate security control compliance with federal and State of Florida requirements and client monitoring strategies
  • Develop and manage security standards for physical and virtual desktop environments
  • Identify and manage risks associated with information systems
  • Coordinate with the client’s Cybersecurity Unit to maintain compliance and Authorization to Operate (ATO)
  • Ensure secure operation, maintenance, and disposal of assigned assets and systems
  • Conduct annual assessments to ensure policy and standards compliance
  • Address security requirements throughout the system lifecycle
  • Establish and review audit trails and retain audit logs
  • Generate and interpret documentation for CSAM compliance
Read More
Arrow Right