Nightshift Manager

• Lead, manage, and motivate the nightshift team, including supervisors and replenishment staff, to deliver operational and service excellence
• Oversee replenishment activities, ensuring shelves are fully stocked, displays are well-presented, and stock rotation is carried out effectively
• Monitor and maintain stock accuracy, including managing deliveries, investigating discrepancies, and supporting inventory control
• Ensure the store remains clean, organised, and compliant with health, safety, and airport regulations
• Supervise staffing schedules to ensure appropriate coverage across the store during night operations
• Handle escalated customer inquiries or issues and ensure a positive service experience
• Support loss prevention measures and ensure security of stock, tills, and facilities
• Provide coaching, training, and performance feedback to staff, addressing attendance, conduct, and performance issues where necessary
• Liaise with day management teams to ensure effective handovers, communication, and continuity of operations
• Assist with administrative duties, shift reports, and audits as required

• Previous management or supervisory experience in retail, hospitality, or logistics (airport experience desirable)
• Strong leadership and communication skills with proven ability to manage and develop teams
• Experience in replenishment, stock management, or inventory processes
• Knowledge of health and safety, security, and compliance requirements
• Ability to work effectively under pressure in a fast-paced environment
• IT literacy, including stock management and reporting systems
• Flexibility to work night shifts, weekends, and holidays
• A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge

Airport experience

Performance bonus scheme, paid annually