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Nightshift Claims Handler

winngroup.co.uk Logo

Winn Group

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Location:
United Kingdom , Newcastle upon Tyne

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Category:
Insurance

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Contract Type:
Not provided

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Salary:

28000.00 - 32000.00 GBP / Year
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Job Description:

Are you ready to be part of a WINNing team at Winn Group, a leading North East business providing nationwide accident management. We are on the lookout for a Claims Handler to join our established First Response Team to work on a night shift basis, working 44 hours per week on a rota of 4 days on 4 days off.

Job Responsibility:

  • Handle initial client claims related to road traffic, personal injury, and vehicle damage
  • Looking after your own caseload of clients, delivering an exceptional customer service experience to both customers and clients
  • Being articulate, having a strong communication skill set to handle complex claims, and maintaining professional relationships with internal colleagues, external clients, and third parties
  • Working to targets and deadlines within a proactive workplace, meaning taking ownership of your caseload is essential

Requirements:

  • Contact Centre Experience
  • Target driven/Experience working to KPI’s
  • Ability to work to deadlines
  • Good independent and team working skills
  • Strong attention to detail and accuracy
  • Excellent written and verbal communication skill

Nice to have:

  • Insurance Sector experience
  • Case Management experience
  • Prior knowledge of motor claims, liability, and litigation
What we offer:
  • Great bonus structure and overtime
  • 25 days holiday plus bank holidays
  • Additional birthday holiday
  • Options to buy or sell holidays
  • Flexible working hours
  • On-site parking
  • Corporate Metro Scheme
  • Bike to Work Scheme
  • Virtual GP
  • Bereavement Support
  • Discounted Health Checks
  • Annual Flu Jab
  • Free Eye Tests
  • Social and charitable events
  • Christmas party
  • Annual Awards Night
  • Funded learning initiatives
  • Progression opportunities

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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