Nights Supervisor

• Lead and supervise the night team, ensuring brand standards and service excellence are delivered consistently
• Act as the Manager on Duty overnight, handling guest escalations and operational challenges with confidence and professionalism
• Oversee guest check-in and check-out processes and support the team during peak times
• Ensure all night audit procedures are completed accurately and on time using Opera PMS
• Prepare daily reports for senior management and ensure a smooth handover to the morning team
• Ensure all revenue is correctly posted and reconciled
• Complete night audit balancing, Opera settlements reports, receipt checks and banking procedures in line with company standards
• Maintain strict control over cash handling and security procedures
• Carry out a minimum of two security checks at regular intervals, with emphasis on fire, safety and overall building security
• Ensure compliance with health & safety procedures and emergency protocols
• Act as first responder in the event of incidents overnight
• Deliver exceptional guest service aligned with Marriott and Cycas standards
• Serve food and beverages in line with company standards where required
• Oversee room service preparation and delivery
• Ensure public areas are maintained to brand standards throughout the night
• Ensure early morning calls and guest requests are actioned accurately and promptly
• Coordinate meeting room set-ups where required
• Support light cleaning duties and ensure back-of-house and public areas are presentable
• Attend and contribute to relevant training sessions
• Take ownership of additional responsibilities when required to support the business

• Previous experience in a supervisory or senior front office role within a hotel environment
• Strong leadership and team management skills
• Solid understanding of Opera PMS and night audit procedures
• Confident decision-maker with the ability to work independently
• Excellent communication skills
• Ability to work night shifts on a rotating basis
• Fluency in English (additional languages are a plus)
• A proactive, positive and hands-on approach

additional languages are a plus

• A fun, spirited workplace where we put people at the heart of everything and our team get to be their true selves
• A global family with over 220,000 colleagues worldwide
• A work hard, play hard mentality
• Development opportunities – because the best project you will ever work on is you!
• Discounts in over 7,000 Marriott hotels worldwide
• The opportunity to grow within Cycas Hospitality, an innovative and fast-growing hotel management company