Job Description
About the Role Nights Manager - Milton Hill House, Oxfordshire | Full-Time / Permanent £14.23 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more. About the Role We’re looking for a Night Manager to join the Front Office team at Milton Hill House, part of the Venues Collection. This is a key role within the hotel, responsible for overseeing the operation throughout the night, leading the nights team, maintaining high service and security standards, and ensuring the hotel is fully prepared for the day ahead. Nights Manager - The Role Key Responsibilities Overseeing the hotel operations throughout the night and acting as the main point of contact on shift Leading, supporting, and supervising the nights team to ensure the shift runs smoothly and professionally Taking responsibility for the safety, security, and general welfare of guests, team members, and the building overnight Completing the night audit accurately and ensuring all end-of-day and overnight procedures are followed correctly Managing guest queries, requests, complaints, and any overnight incidents in a calm and professional manner Carrying out regular security checks, floor walks, and patrols across the hotel Ensuring all Front Office standards, cash handling procedures, billing processes, and guest security procedures are followed at all times Supporting the day teams by preparing clear handovers, highlighting any issues, and ensuring the hotel is set up for the following morning Assisting with reservations and room allocations where required Responsible for rota planning for the nights team Monitoring overnight arrivals, no-shows, room moves, late check-ins, and any outstanding billing or operational issues Responding appropriately to emergencies, incidents, fire alarms, or other situations requiring escalation overnight Maintaining strong communication with Duty Managers, senior management, and other departments as needed Our ideal Night Manager will: Have previous experience in a hotel Front Office or Night Leadership role Be confident leading a team and taking ownership of a shift independently Have a strong understanding of hotel night procedures, guest service, and operational standards Be highly organised, reliable, and able to stay calm under pressure Be confident handling guest complaints, overnight issues, and operational decision-making Have good attention to detail, particularly around night audit, billing, and reporting Understand the importance of security, safeguarding, and compliance procedures overnight Be confident using hotel systems and completing administrative tasks accurately Have a proactive approach and be willing to step in wherever needed to support the operation Be someone who manages actively and visibly
