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We have a fantastic new vacancy for a Night Auditor at Courtyard by Marriott Edinburgh West. Courtyard by Marriott Edinburgh West is a 160 bedroom hotel which is situated on the leafy Heriot-Watt University campus, with a state-of-the-art lobby and 'The Avenue' at the centre of it all. Courtyard by Marriott Edinburgh West is managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group. As the Nights Manager, you will play a pivotal role in creating unforgettable moments for our guests while ensuring the smooth operation of our reception desk and leading the team throughout the night.
Job Responsibility
Front Desk Excellence: reporting into the Front Office Manager, leading a team of Night Auditors, inspiring outstanding service
Supervision and Training: overseeing daily operations of reception desk throughout the night, guiding and mentoring Night Auditors, providing ongoing training
Problem Solving: handling guest requests, complaints, and challenging situations with grace and efficiency
Collaboration: collaborating closely with various departments, providing full update and handover to daytime team
Requirements
Previous experience in a similar role would be desirable, but not essential as full on the job training will be provided
Excellent communication skills in English, both verbal and written. Additional language proficiency is a bonus
A passion for delivering exceptional guest service with a friendly and approachable demeanour
Strong organizational skills and the ability to multitask in a fast-paced environment
Proficient computer skills, including knowledge of hotel management systems
Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7.
Nice to have
Additional language proficiency
What we offer
Competitive salary and opportunities for career growth within Lighthouse Hotel management family
Enhanced benefits for all employees – including 24/7 access to an online GP
Extensive training and development programs to enhance your skills and knowledge
Employee / Friend & Family discounts on hotel stays and dining
Vibrant and inclusive work environment with a diverse team
Employee recognition programs to celebrate your achievements