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Aimbridge Hospitality EMEA Logo Aimbridge Hospitality EMEA · Hospitality and Tourism

Nights Guest Service Assistant

United Kingdom, Stansted Employment contract 27699.00 GBP / Year · Job Posted May 27, 2026
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Job Description

As our Nights Guest Service Assistant you’ll be responsible for providing exceptional customer service to guests, including checking them in and out, handling inquiries and complaints, booking reservations. You’ll need to maintain a clean and organised front desk area, possess excellent communication and interpersonal skills, and be knowledgeable about hotel policies and amenities. As an integral part of night time operations in the hotel, your role extends beyond the front desk! You’ll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work skillset. This role is unlike any other in our hotel and offers development opportunities across all departments. You’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

Job Responsibility

  • Providing exceptional customer service to guests
  • Checking guests in and out
  • Handling inquiries and complaints
  • Booking reservations
  • Maintaining a clean and organised front desk area
  • Supporting operations in food and beverage, maintenance and other areas
  • Ensuring guests have a first class enjoyable and comfortable stay

Requirements

  • Attention to detail
  • Communication skills (verbal and written)
  • Customer service skills
  • Organisational skills
  • Basic computer skills (Microsoft Office, email, internet)
  • Experience with hotel management software (Opera or Fidelio) is an added advantage
  • Teamwork
  • Must be age 18 or above

Nice to have

Experience with hotel management software systems such as Opera or Fidelio

What we offer

  • Industry leading training and leadership development opportunities
  • Hotel discounts portfolio wide – Staff rates and up to 50% discount on food and beverage and spa
  • Access to Stream - Stream up to 40% pay as it is earned and set automatic savings
  • 24/7 access to employee assistance programme
  • Uncapped incentives
  • Company sick pay
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