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GLOW is an award winning creative and social media agency based in New York City. For 25 years GLOW has helped the world’s leading brands build the community, content, and connections that fuels fandom for clients like Jägermeister, MGM+, Paramount+ and more. Now we’re on the hunt for our next social media manager to join our team who will act as the fan-in-chief for our communities. This person will work on a major entertainment client.
Job Responsibility:
We have a wide range of shifts available, but would need someone to commit to at least one of the following shifts: Monday-Friday: 4PM – Midnight EST OR Saturday & Sunday: 9AM – 4PM EST OR 4PM – Midnight EST
Daily Channel Management: Monitor all social platforms for comments, messages, mentions, and emerging conversations
Assign tickets, tag issues accurately, and keep workflows moving
Craft on-brand, high-quality responses that reflect the brand’s tone, POV, and priorities
Listening & Engagement: Actively scan social platforms to uncover trending topics, cultural moments, and conversations worth joining
Flag potential issues early, escalate to internal teams, and help shape response plans
Drive positive fan engagement, strengthen community relationships, and safeguard brand reputation
Insights & Reporting: Audit social performance and synthesize platform data into clear, actionable findings
Identify social trends and behavioral insights that inform briefs, content strategy, and creative thinking
Write sharp, timely POVs on platform changes and industry trends for internal and external use
Requirements:
Approximately 1-2 years of experience in social media marketing or agency setting
Exceptional writing skills and can create client-ready documents
Excellent time management skills and the ability to work independently and efficiently
Meticulous attention to detail, especially in writing, grammar, tagging, and documentation
Deep familiarity with social platforms and Internet culture
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