Night Team Member

• Welcome late arrivals and farewell early departures with a warm and friendly attitude
• Carry out the Night Audit
• Prepare and distribute relevant reports to internal departments
• Manage and confirm reservation details and accounts for in-house guests, ensuring all details are accurately recorded
• Support hotel operations and assist other departments in preparing for the next day
• Provide food and beverage service during the night shift
• Ensure the safety and security of all guests while assisting with hotel operations
• Respond promptly to guest requests and resolve any issues efficiently
• Clean and maintain public areas, including the front entrance, lobby, bar, and staff areas
• Follow the hotel's fire safety procedures and assist with emergency situations when needed
• Be the face of Ibis, consistently conveying a positive and professional image

• A friendly, guest-focused personality with a passion for hospitality
• Ability to use Property Management System software such as OPERA Cloud
• Competency with Microsoft Office including Word and Excel
• Experience in hospitality is preferred but not required
• Ability to work independently and manage night shifts responsibly
• Strong communication skills and a problem-solving mindset
• Availability to work night shifts (10:45PM – 7:00 AM) and weekends
• Attention to detail and accuracy
• Understanding of hotel and financial security procedures as well as guest confidentiality

Experience in hospitality is preferred but not required

• Competitive salary and benefits package, including pension, additional holidays with service, a “Recommend a Friend” program and Employee Advisory Service
• Flexible rota
• Discount Card for Accor Hotels Worldwide
• Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C)
• Opportunities for career growth and international development
• Apprenticeship opportunities
• A one-night stay experience to help you understand guest needs
• A supportive work environment with an engaging team culture