Night Team Leader Job at WHSmith Group (Horley)

Job Description

As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.

Job Responsibility

Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan
Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness
Supporting our colleagues in an environment where everyone feels valued and welcome
Creating a sense of pride within the store to ensure we are operating safely and legally

Requirements

5 years continuous references – to gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps
Criminal Records Bureau Check – to be completed by WHSmith if your application is successful
Photographic ID i.e. passport or UK Driving Licence
Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV
Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor
Flexibility of approach that will allow you to support other stores in the area when needed
Ability to build strong relationships and communicate clearly and effectively
Experience of supporting employee training and development, and motivating teams to deliver their best

What we offer

Salary
Pension scheme
Cycle to work scheme
Paid annual leave
Employee discounts
Range of deals from retail partners
Employee Assistance Programme (support for physical, mental or financial wellbeing)

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Night Team Leader

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