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The Night Supervisor is the referent person of the Front Office during the overnight shift. He/She responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
Job Responsibility:
Manages the activities at the Front Desk during the overnight shift
Directs staff
Ensures communications and follow-up with day shift on any problems, guest requests or special requirements
Frequently tours the hotel and monitors the activities of all other departments
Personally handles all guest relocations according to established guidelines
Resolves customer complaints from all areas of the hotel
Reviews late arrivals, next day early arrivals and departures to plan for the next day’s activities
Coordinates arrivals, departures and billing requirements
Blocks rooms for arrivals and ensures any discrepancies are resolved
Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
Requirements:
Possess the legal right to work in France at the time of application
Fluency in French and English
What we offer:
Uniform supplied and laundered for operating staff
One meal per shift at our Employees’ Cafeteria
Bonus at the end of the second consecutive season
Night bonus
Fully equipped living experience in Staff House
Dedicated shuttle service
Room provided (shared or single)
Monthly housing allowance for those finding own accommodation
Exclusive discounts at restaurants, ski pass, access to Mont Blanc Tunnel, Saint-Gervais thermal baths, Ciné Mont-Blanc, and other local attractions