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Night Supervisor

hiipswichhotel.co.uk Logo

Holiday Inn Ipswich

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Location:
United Kingdom , Manchester

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

This role? It’s ALL about the guest and delivering an outstanding service for them during the night. As a night supervisor, you are responsible for managing all guest operations, guiding and supporting a team of night porter in the absense of the Night Manager. Through hands-on leadership, you will ensure your team delivers an outstanding guest experience, one that consistently achieves all brand and company metrics and objectives. You will coach, support and engage your team and support the creation of a positive work culture that is focused on excellence, as well as seeking strategies for continuously improving the guest experience.

Job Responsibility:

  • Lead the night supervisor function at the hotel, ensuring all guests receive an outstanding level of service through the night
  • Offering full services, wherever practical, to all residents
  • Carrying out all Night Audit procedures
  • Ensuring that every guest experiences a safe visit, conducting regular security and clock rounds
  • Engage, build and develop relationships with any late arrival guests, assessing their needs and flexing style and approach appropriately
  • Demonstrate and lead by example in the execution of: Being attentive to all guests, Accurately and promptly fulfilling guest requests, Understanding and anticipate guest needs, Maintaining a high level of knowledge which will enhance the guest experience, Demonstrating a service attitude that exceeds expectations
  • Take appropriate action to resolve guest complaints
  • Lead, motivate and develop any night colleagues to support with continuing service excellence and demonstration of our company values and culture

Requirements:

  • Proven leadership experience
  • Incredible customer service abilities
  • Enjoy using technology
  • Forward-thinking and innovative
  • Financially and commercially astute
  • Great interpersonal and communication skills
  • Incredibly attentive with guests
  • Flexible and able to remain focused on results under pressure and to challenging deadlines
  • Self-motivated and confident
  • Hard-working
What we offer:
  • Preferential hotel rates
  • International IHG discounts
  • Shopping and discount opportunities in retail, restaurants, and events
  • Discount code for family and friends for hotels throughout the Kew Green Hotels estate
  • Progression and room for growth, with opportunities in the UK and abroad
  • Training, courses, and updates
  • KewFest, Employee Appreciation Week, and Awards evening
  • Flexible attitude and working hours
  • Mental Health Support with our 24/7, 365 Employee Assistance Line

Additional Information:

Job Posted:
January 07, 2026

Expiration:
February 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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