Night Supervisor Job at Aimbridge Hospitality EMEA (Manchester)

Job Responsibility

ensuring the safety and security of hotel guests and staff during the night
deliver a first-class service to all guests
ensure security checks are carried out on each shift, with emphasis on fire safety and overall security of the building
conducting the nightly audit to close the day's business and liaise with the accounts team to ensure accuracy
picking up duty manager shifts and support operations in food and beverage, maintenance and all other areas that require first class customer service skills and exemplary team work

Leadership skills: As Nights Supervisor you’ll need to possess strong leadership skills to effectively manage and motivate the entire nights team.
First class Customer service skills: You should have excellent customer service skills to handle guest complaints and ensure guest satisfaction.
Organisational skills: You’ll be organised and have strong attention to detail to manage guest reservations and maintain a clean and organised workspace within the hotel.
Knowledge of hotel policies and procedures: As nights Supervisor you should have a good understanding of the hotel's policies and procedures, including room rates, check-in and check-out procedures, and available services and facilities. Ideally, you’ll be familiar with common hotel computer systems and software.
Teamwork: you’ll be a first class team player ready to work in tandem with all other operational colleagues in the hotel
aged 18 or above
comfortable with a nightshift working pattern, including commuting to and from the hotel

Industry leading training and leadership development opportunities
Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
24/7 access to our employee assistance programme
Uncapped incentives to reward you for your contributions
Staff meals on duty