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As Night Supervisor, you will work closely with the Night Team and be responsible for ensuring the safety and security of hotel guests and staff during the night and as an ambassador to the hotel, you will use your expertise to always deliver a first-class service to all guests. You will ensure security checks are carried out on each shift, with emphasis on fire safety and overall security of the building as well as conducting the nightly audit to close the day's business and liaise with the accounts team to ensure accuracy. As an integral part of night time operations in the hotel, your role extends beyond the front desk! You’ll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work. This role is unlike any other in our hotel and offers development opportunities across all departments. You’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.
Job Responsibility:
Ensure the safety and security of hotel guests and staff during the night
Deliver a first-class service to all guests
Ensure security checks are carried out on each shift, with emphasis on fire safety and overall security of the building
Conduct the nightly audit to close the day's business
Liaise with the accounts team to ensure accuracy
Support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work
Ensure that guests have a first class enjoyable and comfortable stay
Requirements:
Leadership skills: As Nights Supervisor you’ll need to possess strong leadership skills to effectively manage and motivate the entire nights team
First class Customer service skills: You should have excellent customer service skills to handle guest complaints and ensure guest satisfaction
Organisational skills: You’ll be organised and have strong attention to detail to manage guest reservations and maintain a clean and organised workspace within the hotel
Knowledge of hotel policies and procedures: As nights Supervisor you should have a good understanding of the hotel's policies and procedures, including room rates, check-in and check-out procedures, and available services and facilities. Ideally, you’ll be familiar with common hotel computer systems and software
Teamwork: you’ll be a first class team player ready to work in tandem with all other operational colleagues in the hotel
Age 18 or above
Comfortable with a nightshift working pattern, including commuting to and from the hotel
What we offer:
Industry leading training and leadership development opportunities
Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
24/7 access to our employee assistance programme
Uncapped incentives to reward you for your contributions