Night Shift Technical Operations Lead Job at JLL (Charlotte)

Job Description

This position combines operations specialist functions with team and shift coordination responsibilities. You'll oversee critical building systems monitoring, incident management, and ensure seamless facility operations while leading and coordinating assigned team members. This role requires managing multiple priorities in a fast-paced environment while maintaining exceptional client service standards.

Job Responsibility

Monitor client assets including network systems, alarms, and building automation to ensure full operational status and escalate any potential impacts
Coordinate and manage building-related incidents, determining severity levels and executing appropriate notifications to occupants, engineering staff, and stakeholders
Ensure compliance with policies and procedures for alarm management, mechanical infrastructure monitoring, fire and life safety systems, and record keeping
Track, escalate, and communicate incidents with business disruption potential through established protocols and channels
Assist field operations with equipment troubleshooting using building automation system data, trend analysis, and system overrides
Monitor and coordinate building shutdown activities through automation systems and validate vendor activity approvals
Conduct proactive virtual tours of facility systems to verify proper operation and identify potential issues
Generate, process, and manage work orders in designated systems while dispatching technicians and following up appropriately
Review, manage, and issue shift reports while providing coaching, training, and quality assurance oversight for team members

Requirements

High School diploma or GED equivalent
Strong proficiency in computer applications including Word and Excel
Excellent written and verbal communication skills
Proven ability to develop accurate periodic reports under critical client-defined deadlines
Strong time management, multi-tasking, and organizational skills with exceptional attention to detail
Self-starter capability with ability to work effectively in fast-paced, high-volume environments
Flexibility for varied shifts including nights and weekends
Analytical skills to assess system operations, identify problems/malfunctions, and implement corrective actions
Understanding of technology, software applications, and computer systems
Strong customer focus and customer service orientation
Excellent interpersonal skills and ability to remain calm during stressful or emergency situations

Nice to have

Degree or education in technology-related field from accredited university/college
Experience with Building Automation Systems (BAS)

What we offer

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

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Night Shift Technical Operations Lead

Job Description

Job Responsibility

Requirements

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