Night Shift Supervisor Job at AO (Stoke-On-Trent)

Job Description

As a Night Shift Supervisor, you'll be responsible for ensuring the seamless operation of the warehouse, with a focus on efficiency and compliance with operational standards. Supporting all areas of the warehouse, you will report directly to the Depot Manager. You’ll excel under pressure, delivering results while adapting quickly to challenges. With a focus on driving operational success, you'll work to enhance the customer experience and step in to cover managerial duties when needed. Additionally, you'll be responsible for overseeing the 3rd party logistics operation, ensuring smooth coordination and timely execution of all logistics functions.

Job Responsibility

Complete incident reporting accurately and in a timely manner
Supervise and delegate daily task to ensure efficient operations
Be responsible for checking 3rd Party outbound and loads
Oversee the quality management of all tasks performed
Escalate stock, equipment and operational issues raised by the operational team
Monitor and report MHE equipment maintenance issues to the appropriate departments or management
Build, plan and oversee daily teams’ schedules, ensuring task allocation aligns with operational needs and targets
Take responsibility for managing the correct processing of any inbound stock
Complete stock checks and ensure that stock is managed accurately
Raise and report equipment maintenance issues to the appropriate department or management
Provide detailed daily handovers to Shift Manager
Compile and provide daily handovers to the shift manager to ensure smooth transition and operation
Be prepared to cover other operational management roles when required to maintain workflow
Recognise and appreciate staff contributions by issuing thank you cards
Administer documented discussions to support employee development and compliance
Conduct alcohol testing procedures in accordance with company policies
Manage and oversee informal Performance Improvement Plans (PIP) processes
Manage informal welfare processes to ensure staff well-being
Monitor and evaluate staff performance, providing constructive feedback
Conduct investigations into operational or staff-related concerns as needed
Oversee the safe operation of Material Handling Equipment (MHE) and ensure necessary safety interventions are in place
Manage and approve Holidays (up to 14 days) for the operation

Requirements

Ability to inspire and motivate a team to achieve goals
Strong time management skills to ensure task are completed efficiently
Confident in people management, with a fair and consistent approach
Effective communicator at all levels, both within the team and across departments
Highly organised and methodical in task execution
Solid understanding of all operational departments within the warehouse
Calm and focused under pressure, able to make decision quickly
Strong problem-solving skills, able to find solutions independently
Proficient in Microsoft office and warehouse management software
Skilled in managing daily performance metrics
Proven experience in leading a motivating a diverse team
Strong understanding of HR processes and how to apply them
Experience working under tight deadlines to achieve operational goals
Adaptable to fluctuating workloads and able to manage priorities effectively

What we offer

24 days holiday (Including Bank Holidays)
At least 5% contribution pension scheme
Healthcare Cashback Scheme
Exclusive Staff Discount
Enhanced Maternity, Paternity and Adoption Packages
Expression of wish service
Make a difference days (x2 fully paid charity days a year)
Share-save Scheme

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Night Shift Supervisor

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