Night Shift Receptionist Job at 360 Resourcing Solutions (Wickrange)

Hotel Night Receptionist

As a Night Receptionist, you will be responsible for providing exceptional guest...

Location

United Kingdom , London

Salary:

36000.00 - 37500.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

A minimum of 1 years’ experience in a similar role in the hotel industry or luxury guest services environment
Previous experience with Guestline PMS is an advantage
A team player with a motivational spirit, highly appreciated to achieve a high level of service
French language skills are much appreciated
A self-starter who is creative, highly driven, and results-oriented with the ability to be proactive and reactive to both anticipated and sudden changes
A high level of personal integrity and confidentiality
A willingness to have a flexible working pattern to fit in with the needs of the business
Proficiency in the use of Microsoft Office
Flexibility in working hours, with the ability to work 12-hour shifts on a 4 days on, 4 days off pattern to meet the needs of the business

Job Responsibility

Provide exceptional service from the welcome, check-in, during the stay, and check-out service, and ensure that all guest requests are handled in a polite and efficient manner
Be responsible for answering external and internal calls in a professional manner, with a warm and welcoming tone in your voice, providing personalised, informative, and professional service
Assist with rooming and delivering in-room amenities
Escort guests to their room and provide an overview of the room features, including our in-room technology
Responsible for maintaining guests' profiles updated to have an accurate source of information regarding each guest's needs and preferences
Efficiently deal with all administrative tasks of the Front of House, ensuring the accuracy of guest bookings, profiles, accounts, and invoicing/debiting of guests' credit cards
Have the ability to provide our guests with information, directions, recommendations, and make reservations when required
Maintain a constant knowledge about the area, including restaurants, bars, galleries, exhibitions, concerts, shops, etc.
Assist with our VIPs' arrival and coordinate our guests' services on a daily basis, such as pre-arrival emails, VIP reports, personalised guest experiences, room inspections, special room setups, amenities coordination, welcome letters, welcome gifts, follow-up during their stay, post-stay follow-up, etc
Handle guests' complaints brought to your attention with a professional, personalised, and empathetic attitude

What we offer

Enhanced annual leave, increasing with length of service
Complimentary meals whilst on duty
Employer pension contribution (3%)
Complimentary dry cleaning
Enhanced maternity and paternity pay
Ongoing learning and professional development opportunities
Employee recognition programmes, including long service awards and appreciation initiatives
A vibrant social calendar with team events, seasonal celebrations and company updates
Access to the CODE App, offering exclusive discounts across restaurants, hotels, and experiences in the UK
Access to the HSF Health Plan, including: Dental reimbursement, 24/7 GP advice line and confidential counselling support, including assistance for dependents, Optical reimbursement, Complimentary cover for your partner and children, High street and grocery discounts, discounted cinema tickets, and a wide range of retail offers

Fulltime

Night Receptionist

We are looking for a Night Receptionist to join our Front Office team at The Fra...

Location

United Kingdom , London

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience in a similar role within a luxury hotel or hospitality environment
Excellent communication and interpersonal skills
A confident, energetic, and passionate team player who thrives in a fast-paced environment
Strong attention to detail and problem-solving skills
Ability to work independently during overnight shifts and handle night audit procedures
A genuine passion for delivering exceptional service and hospitality

Job Responsibility

Delivering a warm, professional, and personalized welcome to our guests during overnight hours
Assisting with late check-ins and early check-outs
Handling guest enquiries
Ensuring the smooth and secure operation of the Front Office throughout the night
Maintaining a high level of product knowledge
Managing reservations and guest requests efficiently
Completing night audit procedures
Ensuring all front office processes are carried out in line with standards
Collaborating closely with colleagues across departments

What we offer

Participation in the Tronc scheme, which includes Rooms and F&B service charge and bonus
28 days holiday inclusive of bank holidays, increasing with length of service
Pension scheme and Medicash plans
Great food and drink provided during shift
Refer-a-friend bonus (up to £750)
Colleague discount to all Starhotels Collezione properties around the world

Fulltime

Night Receptionist

The Zurich hotel has been rebranded as of May 2023 to Radisson Hotel and Suites ...

Location

Switzerland , Zurich

Salary:

4500.00 - 4600.00 GBP / Month

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Preferred knowledge about Radisson and ideally with the Emma PMS system
Enthusiasm & a true team player
Service oriented
A valid residence and working permit for Switzerland is required
English and German speaking
Willing to work night shifts, including weekends & festive days

Job Responsibility

Welcome and acknowledge all guests according to company standards
anticipate and address guests' service needs
thank guests with genuine appreciation
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Process all check-outs including resolving any late and disputed charges
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Supply guests with directions and information regarding property and local areas of interest
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
Complete designated cashier and closing reports in the computer system. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications

What we offer

Salary according to the Collective Labor agreement L-gav and Hotela
Free parking
25 holiday days based on a full time contract
Cycas smiles Reward & Celebration program
The best project you will ever work on is you! So let us help you grow (internationally) with our guidance and training possibilities
A fun, spirited workplace where we put people at the heart of everything and our team get to be their true self!
Feed your wanderlust with discounts in Radisson & Cycas Hotels

Fulltime

Night Hotel Receptionist

Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The ma...

Location

United Kingdom , Witney

Salary:

30804.80 - 33804.80 GBP / Year ▼

Maison Estelle

Expiration Date

July 12, 2026

Requirements

Previous hotel reception experience
Experience of working nights or in a luxury property would be desirable
Experience with Opera/Opera Cloud is advantageous
Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members and guests
Ability to perform under pressure and deliver results to deadlines
Passionate about delivering exceptional guest experience with keen attention to detail

Job Responsibility

Providing an exceptional guest experience
Assist in completing financial and administrative responsibilities during the night shift, including the night audit
Ensure communal areas are prepared, serviced and in immaculate condition in preparation for the next day
Be an ambassador for the front office team

What we offer

Exclusive staff rates and F&B discounts across sister properties
Biannual company socials plus smaller social and sports groups
Estelleversary gifting
Colleague spaces stocked with food, drinks and a selection of juices, teas and coffees
Meals during shift
Cycle to Work scheme
Pension, health cash plan, and life assurance schemes
28 days holiday inclusive of bank holidays
Colleague Forums and Sustainability Committees
Recommend-a-friend bonus scheme

Fulltime

Night Auditor - Receptionist

Night Auditor - Receptionist position at Fairfield by Marriott San Jose Airport ...

Location

Costa Rica , Alajuela

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
Less than 1-year related work experience
No supervisory experience required
No license or certification required

Job Responsibility

Complete end-of-day activities including posting charges to accounts
Run night audit backup and roll the date
Process all payment types such as room charges, cash, checks, debit, or credit
Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
Print contingency lists for emergency records
Sell rooms to guests without reservations
Operate telephone switchboard station
Process wake-up calls and advise guests of messages
Complete Room Rate Variance Report
Process guest check-ins and assign rooms

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Non-discrimination policy
Global team environment
Career development opportunities

Fulltime

New

Receptionist

About Us Metropolitan Gaming is about more than the games or the buzz of the ven...

Location

United Kingdom , Manchester

Salary:

25480.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Aged 18 or above
right to work in the UK
flexible scheduling for nights, evenings, weekends, and shifts
ability to spend large portion of shift on feet working directly with the public

Job Responsibility

Meet and greet customers, assisting with any queries
Ensure all customers are dealt with in an efficient and courteous manner
Look for opportunities to engage with customers, explaining benefits of player rewards and assisting sign up followed by demonstration of player rewards journey
Receive and log telephone calls and other communications to the venue

What we offer

Discounts and perks across travel, retail, hospitality and wellbeing
Company pension scheme and life insurance cover
Discount on Food and non-alcoholic beverages across all venues
Season ticket loan and cycle to work scheme
Refer a friend bonus reward

Fulltime

New

Receptionist

Location

United Kingdom , Manchester

Salary:

25480.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

You must be aged 18 or above and have the right to work in the UK
This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling
Receptionists will spend a large portion of their shift on their feet working directly with the public

Job Responsibility

Meet and greet customers, assisting with any queries
Ensure that all customers are dealt with in an efficient and courteous manner
Look for opportunities to engage with our customers, by explaining the benefits of player rewards and assisting customers to sign up followed by demonstration of the player rewards journey
Receiving and logging telephone calls and other communications to the venue

What we offer

50% off food and beverages in all UK venues
Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
Company Sick Pay
Company Pension
Life Assurance
Refer a friend incentive
Financial advice services
Employee health and wellbeing services
Virtual GP Services
Season Ticket Loans

Fulltime

Receptionist

At The Chester Grosvenor, we value positivity, passion and potential as equally ...

Location

United Kingdom , Chester

Salary:

Not provided

Bespoke Hotels

Expiration Date

July 01, 2026

Requirements

Prior experience of customer service and front of house hotel reception and / or reservation duties
Candidates are not required to work night shifts but are expected to be flexible over day time hours, evenings and weekends
Friendly and outgoing with the ability to strike up a conversation with those whom enter the hotel and maintaining positive and collaborative interdepartmental relationships
Professional and courteous to our guests and our team
Exceptional telephone manner
Ability to promote hotel restaurants, spa and packages
Awareness of 5 Star Hotel Standards and guest expectations
A positive, can do attitude
To have worked in a hotel or with people in a Receptionist / Reservation related role for at least 1 year however full training will be provided
Excellent Customer service skills, to be able to follow standards and to have good organisational skills

Job Responsibility

To be familiar with the days business, including arrivals, departures, and special requests
Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures
To have a good understanding of the guests' requirements when they are checking in or out
To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy
Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively
Maximise sales through up-selling, using incentives and promotions
Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
Ensure prompt resolution of customer complaints
Professionally and competently operates the telephone system in line with both operating and Company Standards

What we offer

Fantastic training and career development opportunities
Employee and Friends & family Discounts across a UK wide Bespoke and Coast & Country Hotels
Free meals on duty
Complimentary uniform provision and laundry service
Wagestream - access to earned wages for unexpected costs
Recognition awards and celebrations
Bonus holidays for length of service (permanent employees)
Online /Store / Local Discounts
F&B, spa and retail discounts at The Chester Grosvenor
Wellbeing focus and practice – we've got you

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Night Shift Receptionist

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