Night Shift Manager

• Manage the Transport operation and staff
• Maximise the ongoing efficiency of the shift and ensure the accurate loading of the delivery fleet
• Ensure that overheads and labour costs of the night shift operation fall within targeted costs through the implementation of robust control mechanisms
• Maintain the highest levels of operating standards in line with customer and company expectations and legislation
• Ensure compliance to standard operating procedures, contractual requirements through the achievement of specific KPIs
• Monitor productivity performance and agreed KPIs with the Fleet and Transport Manager and ensure targets are met or exceeded
• Manage local relationships with internal and external customers
• Gather information received from the shift to brief the team or individuals on performance
• Ensure good housekeeping standards are maintained in all areas
• Ensure the department meet all Health & Safety requirements and Direct Reports are aware of their responsibilities
• Investigate customer services issues, provide prompt feedback and implement remedial actions to prevent similar issues
• Provide effective leadership and motivation through regular team briefings
• Take appropriate steps to maintain investors in people accreditation, agreeing clear objectives for direct reports and monitor performance through annual appraisal process as per company guidelines
• Always monitor and maintain security protocols
• Take responsibility for all areas of people management for direct reports including coaching and nurturing talent and motivating the team through effective leadership
• Provide coaching and guidance to colleagues in areas of responsibility
• Work closely with management colleagues to drive efficiencies across the Service Centre promoting a culture of continuous improvement

• Coaching – Providing timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem
• Communication – Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
• Customer Focus – Making customers and their needs a primary focus of one’s actions
• developing and sustaining productive customer relationships
• Information Monitoring – Setting up ongoing procedures to collect and review information needed to manage an organisation or ongoing activities within it
• Managing Conflict – Dealing effectively with others in an antagonistic situation
• using appropriate inter-personal styles and methods to reduce tension or conflict between two or more people
• Technical/Professional Knowledge – Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas
• keeping up with current developments and trends in areas of expertise
• Work Standards – Setting high standards of performance for self and others
• assuming responsibility and accountability for successfully completing assignments or tasks
• self-imposing standards of excellence rather than having standards imposed
• Experience of managing commercial vehicles and professional drivers

Transport Management Certificate of Professional Competency (TMCPC)