Night's Housekeeper Job at Baxter Storey (London Heathrow)

Job Description

At BaxterStorey, we believe that creating a lasting impression for our customers is not possible without the support of the entire team. That’s why we’re looking for a Night Housekeeper who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for exceptional experiences and creating unforgettable moments.

Job Responsibility

To clean as appropriate all surfaces, furnishings and fittings using the specified equipment and cleaning products
To maintain sufficient supplies of cleaning materials and consumables relevant to the working area and ensure that they are stored safely and securely at all times
To use, maintain and ensure the safe storage of cleaning equipment and to report defects to the appropriate person
To provide a friendly, efficient and hygienic service to all customers
Set up tables, chairs, and other lounge furniture and arrange them appropriately
Clean and sanitize toilet cubicles, showers, tables, counters, and service areas regularly
Communicate effectively with team members to ensure smooth operations
Maintain a positive work environment by fostering teamwork and cooperation
Be aware of COSHH regulations and use appropriate protective equipment when using chemicals
Adhering to dress code policies. Demonstrate excellence
Adhere to health & safety and hygiene regulations to maintain a safe environment
Follow proper hand hygiene procedures and maintain personal cleanliness
To treat your team members as you would expect to be treated
To co-operate with all team members and undertake duties in the cleaning areas as requested to ensure an efficient and effective service is delivered at all times
To assist and share knowledge and experience with team members as required
To report any accidents or near misses to your Supervisor as soon as they occur
To ensure compliance with all instructions relating to the use and storage of materials/equipment necessary for cleaning tasks
To complete training courses as required
To rigorously follow the location cleaning schedules

Requirements

Previous experience in a similar role, preferably in a hotel or busy setting
Excellent communication and interpersonal skills
Strong attention to detail and ability to multitask in a fast-paced environment
Friendly and approachable demeanor, with a genuine desire to provide exceptional customer service
Ability to work well under pressure and handle customer complaints effectively
GCSE education or above
Excellent organisational and time management skills, with the ability to multitask and prioritise tasks in a fast-paced environment
Ability to work independently as well as part of a team, demonstrating a cooperative and positive attitude
Willingness to learn and progress
Be honest and trustworthy
Team player
Respectful
Flexible and adaptable to change
Possess cultural awareness and sensitivity
Demonstrates sound work ethics
Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations

What we offer

28-day holiday, including bank holidays
Plus your birthday off
3 volunteering days
3 days of grandparent leave
24 weeks’ enhanced maternity leave
Secondary carer leave
Wedding/commitment day leave
Free meals on shift
Bespoke training and development opportunities
Apprenticeship opportunities for all experience levels
Pension and life insurance
Discounts available on our Perkbox app
high street shops, holidays & cinema
Wellbeing hub
Access to an employee assistance programme
Cycle to work scheme

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Night's Housekeeper

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