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We are looking for a Night Receptionist to join our Front Office team at The Franklin London. Looking after our colleagues is all that we care about. Respect and kindness are at the heart of everything we do. When you join us, you will become a vital member of our team. You will not only support us in delivering breathtaking hospitality to our guests but also help us create a workplace that is a role model to others.
Job Responsibility:
Delivering a warm, professional, and personalized welcome to our guests during overnight hours
Assisting with late check-ins and early check-outs
Handling guest enquiries
Ensuring the smooth and secure operation of the Front Office throughout the night
Maintaining a high level of product knowledge
Managing reservations and guest requests efficiently
Completing night audit procedures
Ensuring all front office processes are carried out in line with standards
Collaborating closely with colleagues across departments
Requirements:
Previous experience in a similar role within a luxury hotel or hospitality environment
Excellent communication and interpersonal skills
A confident, energetic, and passionate team player who thrives in a fast-paced environment
Strong attention to detail and problem-solving skills
Ability to work independently during overnight shifts and handle night audit procedures
A genuine passion for delivering exceptional service and hospitality
What we offer:
Participation in the Tronc scheme, which includes Rooms and F&B service charge and bonus
28 days holiday inclusive of bank holidays, increasing with length of service
Pension scheme and Medicash plans
Great food and drink provided during shift
Refer-a-friend bonus (up to £750)
Colleague discount to all Starhotels Collezione properties around the world