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You will receive a warm welcome into the Apex family on joining us as a Night Receptionist in Bath. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Guest Services Team as we believe it is our personality, style and friendliness that makes Apex Hotels. You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits.
Job Responsibility:
Deliver a high level of service to all our guests
Offer a warm welcome to all guests
Ensure the building is safe and secure overnight
Ensure all guests requirements are catered for
Create extra special moments for our guests
Provide a personal experience
Adhere to all health and safety guidelines
Greet guests with a friendly hello and an infectious smile
Ensure the Guest Check in/out procedure is seamless
Provide accurate information to Guests regarding the local area
Offer an excellent overall knowledge of all Hotel facilities and services
Answer phone calls and emails
Create brilliant customer service and a fun environment to promote guest loyalty
Requirements:
Can deliver excellent standards
Uses initiative
is self-aware and able to evaluate their own work
has a customer service attitude
has the ability to multi-task and organise a variable work load
provides excellent attention to detail
holds a genuine desire to provide a Warmer Welcome to our guests
What we offer:
20.5 days holiday based on 4 on 4 off shift pattern
Training and development from day one
Employee events and celebrations
Inhouse company interactive employee communication APP
Entry to our state-of-the-art gym and pools
Healthy meals to enjoy while you're working
Access to an external Employee Assistance Programme
Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date
£200 referral bonus when your friends or family join the team
Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family
Involvement in our employee recognition schemes
Long service recognition
Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
50% discount in our restaurants
Cycle to Work Scheme
Discounted room rates for employees, friends, and family