Night Reception Team Member Job at Wilde Aparthotels

Night Reception Team Member

Staycity is an urban aparthotel brand, blending the freedom of apartment living ...

Location

United Kingdom , Edinburgh

Salary:

Not provided

Wilde Aparthotels

Expiration Date

Until further notice

Requirements

Previous experience working in a similar property is helpful but not a must have
Prior experience using Opera is helpful but not a must have
Excellent communication and interpersonal skills are required

Job Responsibility

Guest service delivery
Covering late check in's & late check outs
Confidently handling guest queries or complaints
Processing payments
Manage reservations through Opera and other platforms
Overnight linen management
CCTV monitoring and control building access to maintain property security alongside security and safety checks across the building
Complete night audit procedures and prepare daily reports for management

What we offer

Paid family leave (>1 year of service)
Flexible working patterns
Bonus scheme that rewards high performers
Discounted rates for overnight stays for you, your family and friends
Refer and earn scheme - earn up to £/€550
Cycle to work scheme
Education Support to help you foster new skills
Volunteer days: 2 paid volunteer days per year
Employee Assistance Program (EAP)
An extra day off to celebrate your birthday

Night Reception Team Member

Staycity is an urban aparthotel brand, blending the freedom of apartment living ...

Location

Salary:

Not provided

Wilde Aparthotels

Expiration Date

Until further notice

Requirements

Previous experience working in a similar property is helpful but not a 'must have' as full training will be provided
Prior experience using Opera is helpful but not a 'must have' as full training will be provided
Excellent communication and interpersonal skills are required for this role

Job Responsibility

Be a Brand Ambassador: Embrace your role with joy, passion, and enthusiasm as you represent Staycity Group
Make a good first impression with all our guests: Confidence and great communication are vital in leaving lasting impressions

What we offer

Paid family leave (>1 year of service)
Flexible working patterns
Bonus scheme that rewards high performers
- based on our core values and tied to individual property goals
Discounted rates for overnight stays for you, your family and friends
Refer and earn scheme - earn up to £/€550
Cycle to work scheme- to support a healthy lifestyle and our planet
Education Support to help you foster new skills
Volunteer days: 2 paid volunteer days per year
Support for you and your family when you need it with our Employee Assistance Program (EAP)

Night Reception Team Member

Staycity is an urban aparthotel brand, blending the freedom of apartment living ...

Location

United Kingdom , York

Salary:

Not provided

Wilde Aparthotels

Expiration Date

Until further notice

Requirements

Previous experience working in a similar property is helpful but not a must have
Prior experience using Opera is helpful but not a must have
Excellent communication and interpersonal skills are required

Job Responsibility

Be a Brand Ambassador: Embrace your role with joy, passion, and enthusiasm as you represent Staycity Group
Make a good first impression with all our guests: Confidence and great communication are vital in leaving lasting impressions

What we offer

Paid family leave (>1 year of service)
Flexible working patterns
Bonus scheme that rewards high performers
Discounted rates for overnight stays for you, your family and friends
Refer and earn scheme - earn up to £/€550
Cycle to work scheme
Education Support
Volunteer days: 2 paid volunteer days per year
Employee Assistance Program (EAP)
An extra day off to celebrate your birthday

Night Reception Team Member

Staycity is an urban aparthotel brand, blending the freedom of apartment living ...

Location

United Kingdom , Liverpool

Salary:

Not provided

Wilde Aparthotels

Expiration Date

Until further notice

Requirements

Previous experience working in a similar property is helpful but not a 'must have' as full training will be provided
Prior experience using Opera is helpful but not a 'must have' as full training will be provided
Excellent communication and interpersonal skills are required for this role

Job Responsibility

Be a Brand Ambassador: Embrace your role with joy, passion, and enthusiasm as you represent Staycity Group
Make a good first impression with all our guests: Confidence and great communication are vital in leaving lasting impressions

What we offer

Paid family leave (>1 year of service)
Flexible working patterns
Bonus scheme that rewards high performers
- based on our core values and tied to individual property goals
Discounted rates for overnight stays for you, your family and friends
Refer and earn scheme - earn up to £/€550
Cycle to work scheme- to support a healthy lifestyle and our planet
Education Support to help you foster new skills
Volunteer days: 2 paid volunteer days per year
Support for you and your family when you need it with our Employee Assistance Program (EAP)

Parttime

Hostel Manager

As Hostel Manager, you are responsible for the overall success of the hostel—ope...

Location

United Kingdom , Edinburgh

Salary:

32000.00 - 34000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Leadership & Team Development
Customer Service Excellence
Operational Management
Communication & Collaboration
Adaptability & Problem Solving
Financial Awareness
Creates a calm, organised environment
Acts with integrity and consistency
Takes ownership of standards and performance
Builds positive relationships

Job Responsibility

Lead, motivate, and support reception and accommodation teams
Train new team members on guest service, systems, procedures, and standards
Provide regular coaching, feedback, and development opportunities
Foster a fun, inclusive, and professional working environment
Ensure consistently high service standards at reception and in accommodation areas
Resolve guest issues promptly and professionally
Monitor guest feedback and report trends or concerns to the General Manager
Oversee reception operations including check-ins, check-outs, bookings, cancellations, and guest correspondence
Conduct daily walk-throughs of rooms, bathrooms, corridors, and public areas
Ensure opening, mid-shift, and closing procedures are followed

Fulltime

Night Reception Team Member

Staycity is an urban aparthotel brand, blending the freedom of apartment living ...

Location

Salary:

Not provided

Wilde Aparthotels

Expiration Date

Until further notice

Requirements

Previous experience working in a similar property is helpful but not a 'must have' as full training will be provided
Prior experience using Opera is helpful but not a 'must have' as full training will be provided
Excellent communication and interpersonal skills are required for this role

Job Responsibility

Be a Brand Ambassador: Embrace your role with joy, passion, and enthusiasm as you represent Staycity Group
Make a good first impression with all our guests: Confidence and great communication are vital in leaving lasting impressions

What we offer

Paid family leave (>1 year of service)
Flexible working patterns
Bonus scheme that rewards high performers
- based on our core values and tied to individual property goals
Discounted rates for overnight stays for you, your family and friends
Refer and earn scheme - earn up to £/€550
Cycle to work scheme- to support a healthy lifestyle and our planet
Education Support to help you foster new skills
Volunteer days: 2 paid volunteer days per year
Support for you and your family when you need it with our Employee Assistance Program (EAP)

Front Office & Butlers Manager

The Front Office & Conductor (Butler) Manager will be responsible for directing ...

Location

Italy , Rome

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

Bachelor’s degree in hospitality management, Business Administration, or related field is highly preferred
Solid experience as Front Office & Butler Manager in luxury hospitality with standards’ deep knowledge is mandatory
High proficiency in using hotel management software and other computer systems
Strong leadership skills with the ability to motivate and inspire a complex and diverse team
Excellent communication and interpersonal skills, with the ability to interact effectively both with Corporate and hotel colleagues and with guests and employees at all levels
Strong judgment and decision-making abilities, especially in high-pressure situations

Job Responsibility

Managing all Front Office operations to include, but not limited to, guest service and registration (arrivals/departures), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policies and procedures’ implementation and enforcement and meeting high participation
Training, monitoring and developing team member performance, conducting evaluations, providing constant feedback and delivering recognition and reward
Constantly monitoring and assessing service and satisfaction trends, evaluating and addressing issues and making improvements accordingly
Ensuring all team (including night staff) full and constant compliance with Company standards
Meeting and greeting VIPs and guests, pre-empting and responding to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolving guest concerns
Handling and reporting guest complaints promptly and professionally
Ensuring that guests' needs are met efficiently and effectively during their stay
Initiating and implementing up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Assuring team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Completing audit procedures

What we offer

A competitive salary package
ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide
Learning & development: Opportunity to develop your talent and grow within your property and across the world!
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Fulltime

Casual Night Front of House Team Member

As the Night team member you will play a pivotal role in creating unforgettable ...

Location

United Kingdom , Luton

Salary:

13.21 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience in a similar role would be desirable, but not essential as full on the job training will be provided
Excellent communication skills in English, both verbal and written
Additional language proficiency is a bonus
A passion for delivering exceptional guest service with a friendly and approachable demeanour
Strong organizational skills and the ability to multitask in a fast-paced environment
Proficient computer skills, including knowledge of hotel management systems
Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7.

Job Responsibility

Provide outstanding customer service to guests
Greet each guest, anticipate their needs, and exceed expectations
Handle guest requests, complaints, and challenging situations with grace and efficiency
Collaborate with daytime reception team and provide full update and handover.

What we offer

Competitive salary
Opportunities for career growth within Lighthouse Hotel management family
Enhanced benefits for all employees – including 24/7 access to an online GP
Extensive training and development programs
Employee / Friend & Family discounts on hotel stays and dining
Vibrant and inclusive work environment
Employee recognition programs
Uniform and Meals provided on duty
Death in Service benefit for contracted employees.

Parttime

Select Country

Night Reception Team Member

Wilde Aparthotels

Location:

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 05, 2026

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Job Description:

Job Responsibility:

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