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Night Reception Supervisor - Four Points by Sheraton, Edinburgh Haymarket. At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun. Four Points by Sheraton is a multinational hotel brand, operated by Marriott International, that targets business travellers and small conventions. Our goal is to deliver a great hospitality experience worth coming back for repeatedly by providing the comfort and quality that travellers expect from us while going that extra mile to make the guest experience memorable and meaningful. If you have an inner drive to love what you do – and do it well - and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our team.
Job Responsibility:
Ensure the smooth and efficient running of the hotel throughout the night, meeting all guest needs and providing excellent service
Complete the full night audit accurately, including all required financial and statistical reports
Maintain guest and hotel security by carrying out a minimum of two safety and fire checks each night
Support all Front Office operations—including check-in/out, reservations, porter/concierge tasks, and telephone services—to deliver a memorable guest experience
Provide coaching and feedback to team members, ensuring they are well trained and equipped to perform their duties to brand standards
Build positive guest relations, anticipate needs, and communicate important feedback to the Front Office Manager
Proactively assist other departments when required, ensuring smooth overall hotel operations, especially in reception, guest services, and breakfast areas
Maintain strong knowledge of all key systems (e.g., Opera, MARSHA, Marriott Bonvoy)
Ensure all revenue is accurately charged and all required reports are completed
Perform light cleaning duties when required, including removing trays from corridors and public areas
Adhere to all company policies and legal requirements
Carry out any additional or occasional duties within the scope of the role
Requirements:
Available to work between the hours of 11pm and 7am (approx.)
Desire and ability to learn
Strong communication skills
Ability to work alone for periods of time during the night shift due to size of building
Ability to organise self and multi-task
Flexible and adaptable
Attention to detail
Customer focused
Understand the Hotel / Company standards, products and services
What we offer:
Competitive salary and package
Exclusive employee discounted rates at both Marriott and Cycas hotels
Continuous paid training and a range of opportunities for development
Free healthcare plan, paid for by Cycas (with options to upgrade)
Wholesale price discounts on jewellery from Macintyres Edinburgh