Night Porter

• Booking guests into the Hostel, advising on our offering and services
• Assisting guests with enquires and questions – everything from do you have a hairdryer? to when is breakfast serviced?
• Managing the Beds and Bars booking system, ensuring all office administration is accurate
• Ensuring an effective hand over to the day team
• Working with the management team on security and safety
• Advising guests on London attractions

• Be eligible or have all necessary documentation in which to be legally employed in the country, which you are based
• All Documentation required by any Local/Regional/National certifying or Governing bodies in which to operate legally within you units’ country
• Have an up to date/active bank account in your own name
• Be able to converse fluently in English
• Where live in accommodation is not provided. Have a fixed place of residence and live within a reasonable travelling distance of the hotel/bar
• Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
• Remain calm, patient, and polite, if receiving customer feedback
• Be efficient and organised
• Be helpful and go out of your way to help our customers
• Be confident and self-motivated
• Demonstrate a passionate commitment to the business
• Welcome and embrace change, with a positive attitude
• Be able to work unsupervised in a busy environment
• Be able to prioritise duties
• Be honest and reliable
• Be trustworthy and respectful
• Attentive to personal hygiene and presentation
• Maintain excellent timekeeping and attendance
• Be always professional
• Always be a good team player
• Build and maintain good relationships with all team members
• Work together with the team to ensure that the hostel/hotel is the best it can be
• Be willing to take on jobs to balance the team workload
• Be able to communicate well with people of all levels

Previous experience in a customer-based role preferred but not essential

• 50% off Food and Drink in all of our bars
• 50% off St Christopher’s Inns accommodation in Europe (and other partners across the world)
• Industry-recognised training
• Regular incentives and trips away
• Employee of the Month, Quarter and Year awards with cash rewards
• Free mental health support, counselling and care
• Award-winning company development schemes