Night Porter

• Check-in late arrivals and check out early departures
• Make and serve light meals and drinks to customers and close the bar as per procedure
• Assist guests with any requests, e.g. information, directions
• Set up rooms for meetings and dining/refreshment areas to set standards
• Carry out Stocktake
• Contribute to monthly Health & Safety audit
• Light administrative duties
• Prepare Laundry for return and complete documentation
• Complete a nightly room check sheet for all conference/meeting rooms
• Raise any repair issues using internal reporting system
• Load temporary staff names onto security visitor system
• Prepare bedroom keys
• Print catering menus
• Respond to phone calls
• Ensure the conference centre is secure for the night
• Complete all incident reports and distribute to the relevant departments
• Prepare light snacks/pizza for overnight guests
• Ensure all tasks are completed and a full handover takes place at the end of each shift
• Attend to and administer if required) First Aid and incidents

• Must have own mode of transport
• It is a requirement to be a trained first aider in this position, we will provide the training if needed
• Experience using Kinetix (not essential as training given)
• Passionate about delivering a great guest experience
• The ability to work well with all departments to ensure the highest guest experience is always delivered
• Be an effective communicator and comfortable with lone working

Experience using Kinetix

• 20 days annual leave (Excluding bank holidays and national holiday days)
• Free staff meals whilst at work
• Free on-site staff parking
• Access to Compass Group company perks & benefits
• Perks for Works discounts and promotions
• Access to training, mentoring and development, with support from our wider Restaurant Associates and Compass Group UK networks
• On-site F&B discounts