Night Porter

• Handle any guests’ enquiries, incidents and coordinate services where required in conjunction with the Manager
• Following company control procedures in accordance with the internal audit requirements
• Confidently know all emergency procedures, have full knowledge of fire procedures
• Work in conjunction with the wider Front Office department to ensure all night’s objectives are fulfilled
• Close daily business, clean, maintain, secure property, and prepare for new day
• Aid other departments while on shift – bar or restaurant if necessary
• Always demonstrate a high level of customer service

• Have excellent customer service skills
• Demonstrate a can-do attitude
• Demonstrate self-motivation and ability to work in a fast-paced work environment
• Have excellent communication skills with a collaborative approach to colleagues and customers
• Ability to work in a team
• Ability to work a flexible shift pattern
• Previous experience working nights desirable

Previous experience working nights desirable

• Significant employee discounts on companies own holiday products
• Company pension
• Free staff parking – hotel specific