Night Porter

• Acting as the first point of contact during overnight emergencies, responding calmly and effectively
• Carrying out regular patrols of the village, completing security, fire, and safety checks
• Providing a welcoming presence for residents, guests, and visitors, offering assistance and information as needed
• Answering queries about the village, its facilities, and services in a professional manner
• Maintaining cleanliness and presentation of public areas throughout the night
• Cleaning and maintaining the gym, pool, steam room, and changing rooms, including testing and recording pool chemical balances
• Assisting with emergency situations, including first aid incidents and evacuations where required
• Managing waste collection by moving bins to designated collection points
• Ensuring the overall safety, security, and wellbeing of the building and its occupants throughout the night

• Demonstrable experience in handling situations calmly, confidently, and professionally, particularly in a customer-facing or safety-focused environment
• Experience creating a welcoming, hospitable environment while consistently delivering excellent customer service
• A qualification in Health & Safety, COSHH, First Aid, or a related area would be advantageous, though not essential

A qualification in Health & Safety, COSHH, First Aid, or a related area

• 33 days annual leave, including bank holidays and pro-rated to your contracted hours
• Holiday buying scheme, allowing up to an extra week of leave
• Big birthdays off (those ending in a 0) to celebrate in style
• Bupa Health Cash Plan, including access to an employee assistance program
• Life Assurance at four times your annual salary
• 5% matched pension scheme to support your future
• Access to SMART tech to make your work more efficient
• Retail discounts across a wide range of outlets
• Wellbeing hub and resources, including discounts on wellbeing interventions
• Cycle to work scheme for active commuting
• Electric car scheme for sustainable travel options
• Access to a modern, inspiring workspace, with a gym, social areas, and parking, plus the option for hybrid working
• Health care plan
• Life assurance at x4 your annual salary
• Enhanced annual leave entitlement of 33 days per year (inclusive of bank holidays)
• Giving something back – 3 additional days leave for charity or voluntary work per year
• Ongoing learning and development opportunities