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We are looking for a dedicated Night Porter to join our growing hospitality family. In this role, you will play a vital part in ensuring the safety, security, and comfort of our guests during the evening and overnight hours.
Job Responsibility:
Ensure the safety and security of the hotel premises and guests by conducting routine patrols and monitoring security systems
Provide exceptional customer service to guests by answering questions, addressing concerns, and fulfilling requests in a timely and professional manner
Maintain the cleanliness and tidiness of the lobby, public areas, and back-of-house areas as needed
Assist guests with luggage upon arrival and departure
Operate the switchboard and respond to guest inquiries in a courteous and professional way
Set up and prepare function rooms for breakfast or other events
Report any maintenance or security issues to the appropriate personnel
Complete all paperwork and logs accurately and efficiently.
Requirements:
Minimum of 1 year of experience in a customer service or hospitality role
Excellent communication and interpersonal skills
Strong attention to detail and ability to prioritize tasks
Ability to work independently and as part of a team
Availability to work evenings and weekends, including holidays.
What we offer:
Free meals while on duty
Excellent discounted Employee Bed & Breakfast rates in an iNua Hotel
Favourable Friends & Family rates in an iNua Hotel
Employee Discount on Bar & Restaurant Food
Discount on Food for family occasions for groups of 30 or more
Recruitment bonus when you refer a friend
Educational Assistance
Opportunities for promotion and transfer within the iNua Hospitality Collection and Radisson Hotel Group