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The Night Operations position is responsible for overseeing all Dispatch activity for their assigned shift in the Night Operations department. This position will be primarily focused on City dispatch. The focus of this role is the identification and resolution of all non-routine or time-sensitive issues that arise after regular business hours. The Night Operations staff must display sound judgment and involve other operations staff in the resolution process, as they deem necessary. Must be well organized, an excellent communicator and have a keen sense of timeliness.
Job Responsibility
Identify and resolve all non-routine, time-bound operational issues occurring afterhours
Prioritize tasks based on sensitivity (emergency, non-routine, routine) and respond accordingly
Interface with Dispatch, Planning, Customer Service and other functional business units to ensure customer and driver satisfaction
Manage all afterhours inbound/outbound satellite, telephone, email, and in-person communications for City operations
Document and report all customer service, planning, and driver-related issues to the appropriate departments/personnel
Manage all incoming inquiries and provide excellent customer service according to Bison standards
Requirements
Prior dispatch experience
Dedicated experience providing customer service in a similar work environment
Well organized
Excellent communicator
Keen sense of timeliness
Attention to detail
Communication
Problem solving
Planning abilities
Ability to multitask
Ability to thrive in a fast-paced environment
Excellent interpersonal skills
Analytical and critical thinking skills
Excellent problem-solving abilities
What we offer
Supportive team that provides coaching and training
Dispersed work environments promoting healthy work-life balance
Meaningful and impactful work with an essential service provider
Engaging Wellness Program & extracurricular sports teams