Night officer

• Acting as the first point of contact, dealing with a range of enquiries, answering phone calls and signposting customers as required
• Demonstrating a full understanding of the eligibility criteria to confirm that referrals meet the criteria for the Pathway
• Signposting referred customers that have a need for support, but do not meet the eligibility criteria
• Developing a detailed understanding of support available, both veteran and non-veteran specific
• Contributing to and maintaining partnerships across the Op FORTITUDE Pathway
• Carrying out day-to-day administration and operational duties
• Monitoring the premises to ensure a secure and welcoming environment
• Responding to emergencies and incidents with professionalism and care
• Providing excellent customer service and support to residents and visitors
• Conducting regular inspections and reports to maintain safety standards
• Collaborating with fellow team members to promote a positive atmosphere

• A friendly and approachable demeanour
• Strong communication skills
• The ability to remain calm under pressure
• Previous experience in a similar role
• A commitment to upholding safety and security standards
• DBS required

Parking on site