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Night Manager

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Four Seasons

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Location:
United States of America , San Francisco

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

80000.00 - 84000.00 USD / Year
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Job Description:

This key management role is responsible for all managing the entire overnight operation of the hotel. You will direct staff and respond to a wide variety of guest requests across departments, adding personal touches and recommendations with each interaction.

Job Responsibility:

  • Directly manages the activity of the overnight staff - direct oversight of the Front Desk while providing general oversight of all other hotel employees on the third shift
  • Directs staff. Ensures communications and follow-up with day shift on any problems, guest requests or special requirements
  • Frequently tours the hotel and monitors the activities of all other departments
  • Reviews late arrivals, next day early arrivals and departures to plan for the next day’s activities
  • Assures that all financial and credit procedures are followed
  • Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available
  • Resolves customer complaints from all areas of the hotel
  • Checks guest in and out in an efficient and friendly manner
  • Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests
  • Accepts reservations, changes and cancellations in the absence of Reservations Department Staff

Requirements:

  • Minimum of two years’ experience in hotel front desk operations
  • At least one year in a supervisory/management role
  • Knowledge of property management systems required
  • Opera and Delphi knowledge preferred
  • Strong business and work ethic required
  • Ability to quickly and positively establish rapport is required
  • Above average communication skills - both written and oral - are required
  • Works harmoniously and professionally with co-workers and supervisors

Nice to have:

  • Degree in hospitality, or similar, are preferred
  • Current Four Seasons employees
  • Bilingual candidates
  • Prior experience in a luxury hotel/environment
What we offer:
  • Market-leading benefits (Medical, Dental, Vision)
  • 401(k) Retirement Plan
  • Complimentary Accommodation at other Four Seasons Hotels and Resorts
  • Complimentary Employee Meals
  • Master your craft here and abroad! Seasonal “Task Force” opportunities are available
  • Employee engagement at all levels, where your thoughts and ideas are not only heard but actioned
  • Paid holidays, vacation, and sick days
  • Culinary, retail and wellness experiences at special rates

Additional Information:

Job Posted:
January 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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