Night Manager Job at Fairmont Le Manoir Richelieu (Queenstown)

Job Description

Lead with distinction. Inspire with purpose. Define luxury in New Zealand's most iconic alpine destination. Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full. Be part of something extraordinary. At Hotel St Moritz, part of the MGallery Hotel Collection, we invite you to belong in a place where you can be yourself, love what you do, and surpass your own expectations as well as those of our guests.

Job Responsibility

Proficiently operate the Front Desk including the checking and preparing of reports and statistical information in accordance with service standards and procedures during the night shift
Take responsibility for the safety and security of the building responding to emergency situations and any guest concerns within guidelines
Actively participate in weekly Front Office meetings, where possible, respecting the confidentiality of issues which may be discussed formally or informally
Effective supervision of the night portering personnel
Effective supervision of late guest arrivals and early departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused
Totally conversant PMS and balance procedures
Run reports and draw up statistical information as required by finance policies and procedures and as requested by the Front Office Manager
Complete computer system backups and save in accordance with finance policies and procedures
Supervision of night lobby services including carparking and portering, ensuring guest arrivals and departures are as efficient as possible
Be aware of room availability and sensitively manage overbooking situations where late night relocation is required
Ensure telephones are answered promptly and professionally following service procedures
Ensure the cleanliness/neatness of the hotel including back of house areas by monitoring night cleaning activities
Programme wake up calls ensuring these are received
Order newspapers as necessary
Fully aware of the action to be taken and ensure the safety of guests and staff in the event of an emergency such as fire, armed hold up or bomb threat in accordance with procedures laid down in emergency policies and procedures
Research, recommend and liaise with the Front Office Manager regarding procedures to improve the overall efficiency of the department
Report immediately to the Front Office Manager or EAM unusual occurrences or security issues, ensure correct documentation has been completed
Ensure maintenance requests are completed and forwarded to AM shift Assistant Manager
Call Chief Engineer in emergencies
Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson
Strive to implement the Accor Vision and demonstrate active use of Accor Values
Any other duties assigned by your manager

Requirements

1 year previous experience within Hotel Guest Services Front Office area and proficiency in Opera or other PMS would be highly advantageous
Strong communication skills and an understanding of luxury guest expectations
Ability to manage your time and tasks effectively is critical
Immaculate grooming and personal presentation in keeping with our natural luxury property
Clean police record
Flexibility around working weekends and public holidays

What we offer

competitive pay
daily staff meals
dry-cleaned uniform and laundry allowance
anniversary stays with F&B credit
discounted gym, wellness and fitness studios
EAP, well-being and mental health supports
12 weeks paid parental leave
rainbow inclusive policies and practices
social activities and community involvement initiatives
unparalleled training, development and support from Accor leadership training programmes
discounted Hotel stays, food and beverage rates and Spa treatments worldwide
ongoing reward and recognition incentives and awards
opportunities for further development and worldwide career progression within Accor
refer a friend incentive

Fairmont Le Manoir Richelieu - All Job Offers

Select Country

Night Manager

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Night Manager

Night Manager

Night Manager

Night Manager

Night Manager

Night Manager

Night Manager

Night Manager

Night Manager

Our AI answers in your language