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Nestled in the charming town of Yalikavak, MGallery The Bodrum Hotel is just minutes away from the famous Yalikavak Marina. The hotel offers a range of thoughtfully designed rooms from cozy Junior Suites to luxurious Executive Suites, and spacious Two-Bedroom Family Suites, each room combines comfort and style for a delightful stay. Situated by a private beach area, the hotel is a top choice for couples, honeymooners, families, and travelers seeking tranquility. The five star two-year-old hotel offers; exclusive sandy beach, an infinity pool, beachfront restaurants and bars, The spa features an indoor pool, hamam, gym, and soothing treatments, inviting guests to relax and unwind. A unique feature of the hotel is its role as an open art gallery, proudly displaying a curated collection of over 100 art pieces from around the world. MGallery the Bodrum Hotel offers more than just a beachfront escape; it is a comfortable, luxurious, and creatively inspiring haven, where every moment is designed to create an unforgettable experience.
Job Responsibility:
Ensures that all Front Office Standards Operating policies and procedures are adhered
Responsible for the completed nightly end of day reporting
ensuring accuracy in balancing of accounts
Seeks feedback on guest satisfaction and resolves problems in accordance with our promise and philosophy of colleague empowerment
Strong and effective communication with all other departments
Provides guidance and motivation to the night team
Establishes and communicates on a daily basis with the Front Office leaders
A strong commitment to colleague satisfaction
Responsible to balance operational, administrative and colleague needs
Responsible for ensuring consistency in exceeding guest service expectations
Provides passionate direction towards achieving our vision
Conducts night colleague performance evaluations on a timely basis, including corrective action and coaching
Develops, implements and/or maintains new incentives to motivate colleagues and maximize hotel revenue
Effectively maximizes inventory levels during high occupancy/sold out nights
Adheres to and promotes the Company’s Health and Safety policies to ensure a safe work environment and knowledgeable all safety and emergency procedures
Requirements:
Minimum 2 years of Front Office management experience in a luxury or high-volume environment
Degree or Diploma in Hospitality Management is highly preferred
Proven ability to coach and motivate a professional team while balancing financial, operational, and HR priorities
Proficiency in Front Office systems (Opera/Fidelio) and Microsoft Office
Highly organized and results-oriented with a proven ability to work flexibly under pressure
Excellent reading, writing and oral proficiency in English language