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Four Seasons Logo Four Seasons · Hospitality and Tourism

Night Manager

Japan, Tokyo · Job Posted January 20, 2026
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Job Responsibility

  • Maintain harmonious and professional relationship with all departments
  • Provide coaching to achieve Evolve behavior & benchmark standards of supervisor/Officers
  • Direct staff that performs the following duties and also perform these duties on own: welcome and register hotel guests, explain accommodations, and handle credit or payment method
  • Work closely with Bell Staff to ensure smooth handling of guest luggage, deliveries, and special requests during night shift
  • Work closely with Guest Service Manager, Guest Relations Manager, and Chief Concierge as needed for smooth daily operations
  • Assist in other areas of the department as needed
  • Manages the activities at the Front Desk during the overnight shift. Directs staff. Ensures communication and follow-up with day shift on problems, guest requests, or special requirements
  • Frequently tours the hotel and monitors the activities of all other departments to ensure standards are met and staff and guest needs are supported
  • Handles guest relocations according to established guidelines
  • Plans next day’s activities by reviewing late arrivals, early departures, and billing requirements. Coordinates arrivals, departures, room assignments, and special requests
  • Resolves guest complaints and handles all interactions with high hospitality and professionalism
  • Utilizes hotel systems to manage check-ins/outs, reports, night audit, and room blocks
  • Prepares Morning Briefing packages including Briefing Sheet, Glitch Report, VIP/Elite Guest activity, arrivals and departures
  • Perform additional duties as assigned by the Front Office Manager/Director of Rooms
  • To help drive upsell program and have a strategy to achieve it
  • Contribute in maintaining and controlling expenses

Requirements

  • College Education or equivalent
  • At least 3 years with Hotels, preferably in a front of house position or has been 3 years or more in supervisory level
  • Strong communication and writing skills in both Japanese and English (Business level) required
  • Familiar with Opera PMS, Microsoft Office (Word, Excel, PowerPoint), and other hotel systems
  • Knowledgeable in guest services, credit card handling, and basic in-room troubleshooting
  • Knowledge of local high-end restaurants and hotel/nearby activities
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