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Coordinate and maintain professional relationships with other departments such as Reservations, Housekeeping, Food and Beverage, Security, Engineering, etc. Acting as the ultimate authority in the hotel during the night shift. Respond to a wide variety of customer requests by accurately assessing guest needs and requests and making personal recommendations and suggestions.
Job Responsibility:
Coordinate and maintain professional relationships with other departments such as Reservations, Housekeeping, Food and Beverage, Security, Engineering, etc
Acting as the ultimate authority in the hotel during the night shift
Respond to a wide variety of customer requests by accurately assessing guest needs and requests and making personal recommendations and suggestions
Respond quickly and efficiently to any emergency or security situation in the hotel
Follow up on pending disturbances and report and address any inconveniences that occur during the shift
Review pending check-ins and check-outs for the day
Schedule Check Outs according to departure schedules
Reconcile bank terminals and various payment methods
Review guest rates at home and analyze changes and comments in the system
Requirements:
Minimum of two (2) years in a leadership role with a strong track record in a luxury resort
Minimum experience of two (2) years in the reception area or guest relations
Ability to communicate, read and write in English and Spanish
Nice to have:
Extra languages are a plus
What we offer:
Annual incentive plan for managerial roles at Department Head level
Shuttle service from San Lucas and San Jose del Cabo to the resort
Complimentary Dry Cleaning for Employee Uniforms
In-house training workshops for line and management employees
Employee Service Awards
Employee of the Month & Employee of the Year Awards