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Are you passionate about hospitality? Do you thrive in providing exceptional service and ensuring guest satisfaction even during the late hours? If so, we have the perfect opportunity for you! The Hillgrove Hotel, part of The iNUA Collection is now looking for a dedicated and experienced Night Manager to join our team. As a prestigious member of The iNUA Collection, we uphold the highest standards of hospitality, ensuring each guest experiences a memorable stay.
Job Responsibility:
Oversee all overnight operations, ensuring smooth and efficient functioning of the hotel
Welcome guests upon arrival during late hours, providing a warm and hospitable atmosphere
Manage the front desk and handle guest inquiries, requests, and check-ins/check-outs
Supervise the night team, providing guidance and support as needed
Ensure security protocols are followed and maintain a safe environment for guests and colleagues
Handle any guest complaints or issues effectively and professionally
Conduct nightly audits and reports to ensure accuracy and compliance
Requirements:
Previous experience in a hotel night management role preferred
Excellent communication and customer service skills
Strong leadership abilities with the capacity to manage a team effectively
Ability to handle multiple tasks efficiently in a fast-paced environment
Flexibility to work overnight shifts, including weekends and holidays
Knowledge of hotel operations and hospitality industry standards