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Reporting to the Front of House Manager, the Night Manager will be in charge of keeping things running smoothly at the hotel during the night shift, offering a naturally friendly, helpful and responsive level of service for our guests.
Job Responsibility:
Keep the hotel premises and guests safe and sound
Make sure every guest feels special and eager to come back for more
Manage and resolve any guest complaints, concerns, or emergencies that may arise during the night shift
Patrol the hotel grounds regularly to keep an eye out for anything unsafe
Handle any reservations, bookings, or inquiries that may occur during the night shift
Keep detailed records of who's staying with us, any incidents, and other important info
Know health and safety rules
Be part of the hotel crisis and fire teams
Stay in the loop with other departments and staff
Requirements:
Experience in a similar role or as an Assistant looking for further development with a demonstrable track record of excelling in Front Office operations and procedures
Familiarity with Opera or similar front desk operating system and understanding of GDS is a big advantage
Willingness to work flexible shift patterns including weekdays and weekends
Humble and open to ideas
Up for doing things differently
Nice to have:
Familiarity with Opera or similar front desk operating system
Understanding of GDS
What we offer:
Up to 28 days holidays (inclusive of bank holidays), pension and life insurance
Health cash plan
Retail and hospitality perks through partners
Experience stay at Hyde and a meal for two after discovery period
Meals during shift
Extra time off to volunteer with one of our partner charities
Cycle to work scheme
Learning opportunities
Excellent discounts across the entire Ennismore and Accor family of brands