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Night Manager

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Accor

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Location:
Australia , Perth

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As our Night Duty Manager, you’ll be the go-to leader overseeing the entire hotel operation overnight. You’ll ensure a smooth, safe, and service-driven environment while supporting late arrivals, early departures, guest needs, and any unexpected situations that arise after hours. You’ll play a key role in ensuring the hotel is polished, prepared, and ready for a seamless handover each morning. If you thrive at night, lead with calm confidence, and love crafting unforgettable guest moments, this role is for you.

Job Responsibility:

  • Be the primary point of contact for all guests overnight—handling check-ins, check-outs, and guest requests with professionalism and warmth
  • Resolve guest concerns calmly and confidently, ensuring positive outcomes and follow-up
  • Oversee nightly operations across Front Office, Housekeeping, and Engineering
  • Conduct property walkthroughs, ensuring safety, security, cleanliness, and brand standards
  • Respond to emergency or security situations in line with established procedures
  • Support or complete Night Audit tasks, including daily reconciliations and report preparation
  • Review logs, incident reports, and handover notes for clear morning communication
  • Lead, motivate, and guide the overnight team, ensuring high service delivery and readiness for morning operations

Requirements:

  • Minimum 2 years' supervisory or management experience in Front office in luxury or upper-scale hotel operations, ideally in overnight role
  • Strong decision-making and problem-solving skills, with the ability to remain composed under pressure
  • Confident leadership style with the ability to guide a small team independently
  • Experience with PMS systems (Opera Cloud preferred) and audit/financial processes
  • Excellent communication skills and a guest-first mindset
  • Able to work overnights, weekends & public holidays
  • Confidence in emergency response (Chief Warden/First Aid experience highly regarded)
  • Current RSA and First Aid certifications or willing to obtain
  • Full, unrestricted Australian working rights

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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