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As our Night Duty Manager, you’ll be the go-to leader overseeing the entire hotel operation overnight. You’ll ensure a smooth, safe, and service-driven environment while supporting late arrivals, early departures, guest needs, and any unexpected situations that arise after hours. You’ll play a key role in ensuring the hotel is polished, prepared, and ready for a seamless handover each morning. If you thrive at night, lead with calm confidence, and love crafting unforgettable guest moments, this role is for you.
Job Responsibility:
Be the primary point of contact for all guests overnight—handling check-ins, check-outs, and guest requests with professionalism and warmth
Resolve guest concerns calmly and confidently, ensuring positive outcomes and follow-up
Oversee nightly operations across Front Office, Housekeeping, and Engineering
Conduct property walkthroughs, ensuring safety, security, cleanliness, and brand standards
Respond to emergency or security situations in line with established procedures
Support or complete Night Audit tasks, including daily reconciliations and report preparation
Review logs, incident reports, and handover notes for clear morning communication
Lead, motivate, and guide the overnight team, ensuring high service delivery and readiness for morning operations
Requirements:
Minimum 2 years' supervisory or management experience in Front office in luxury or upper-scale hotel operations, ideally in overnight role
Strong decision-making and problem-solving skills, with the ability to remain composed under pressure
Confident leadership style with the ability to guide a small team independently
Experience with PMS systems (Opera Cloud preferred) and audit/financial processes
Excellent communication skills and a guest-first mindset
Able to work overnights, weekends & public holidays
Confidence in emergency response (Chief Warden/First Aid experience highly regarded)
Current RSA and First Aid certifications or willing to obtain