Night Manager

• Serves as the property Manager on Duty and oversees all property operations during the overnight shift
• Ensures that the highest levels of hospitality and service are provided during the overnight shift
• Represents property management in resolving any guest or property related situation
• Personally assisting in resolving any issues and completing tasks
• Monitors and ensures compliance with all Guidelines to Operations
• Ensures all employees are in proper uniform and are properly groomed
• Ensures employees are working in a safe environment
• Manages all period-end inventories
• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
• Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations
• Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days
• Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis
• Administers plans and actions to keep chargebacks and rebates to a minimum
• Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages
• Manages employee hours
• Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues
• Promotes participation in property safety-related programs
• Monitors employee attendance and records absences/tardiness
• Promotes teamwork and employee morale
• Keeps employees informed regarding new operational procedures, standards, or programs
• Assists supervisors in handling employee performance issues
• Ensures all employees have complete knowledge of emergency procedures
• Encourages employee relations through gifts, parties, outings
• Creates incentives that will promote better service and profit for the property
• Assists operations manager in processing employee payroll weekly
• Ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day

• High school diploma or GED
• 4 years experience in the guest services, front desk, housekeeping, or related professional area
• OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• 2 years experience in the guest services, front desk, housekeeping, or related professional area

Chance to be proud of the work you do and who you work with