Night Manager Job at Marriott Bonvoy

Job Description

Serves as the property Manager on Duty and directs all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.

Job Responsibility

Serves as the property Manager on Duty and directs all property operations during the overnight shift
Ensures that the highest levels of hospitality and service are provided during the overnight shift
Represents property management in resolving any guest or property related situation
Personally assisting in resolving any issues and completing tasks
Monitors and ensures compliance with all Guidelines to Operations
Ensures supervisors maintain adequate levels of department supplies
Ensures all employees are in proper uniform and are properly groomed
Ensures employees are working in a safe environment
Manages all period-end inventories
Directs, monitors, and assists all overnight staff
Ensures guest tracking scores and employee opinion survey goals are achieved
Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations
Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days
Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis
Administers plans and actions to keep chargebacks and rebates to a minimum
Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages
Manages employee hours
Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues
Promotes participation in property safety-related programs
Monitors employee attendance and records absences/tardiness
Promotes teamwork and employee morale
Ensures all employees are trained on specific aspects of their job and are aware of all resources to assist them in problem solving
Keeps employees informed regarding new operational procedures, standards, or programs
Ensures all employees have complete knowledge of emergency procedures
Ensures constant communication takes place between employees, supervisors and management
Provides orientation for new employees and ensuring all information is entered into computer
Helps direct supervisors to achieve their own development goals
Encourages employee relations through gifts, parties, outings
Creates incentives that will promote better service and profit for the property
Assists operations manager in processing employee payroll weekly
Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process
Conducts annual performance appraisal with direct reports according to Standard Operating Procedures

Requirements

High school diploma or GED
5 years experience in the guest services, front desk, housekeeping, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
3 years experience in the guest services, front desk, housekeeping, or related professional area

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