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You will be the main point of contact for all hotel emergencies and represent the Front Office Manager, Operations Managers, and the GM in their absences. You will assist the Front Office Manager in the running of the Night’s operation. You will ensure effective processes, procedures and systems are in place, aligned with our Purpose and Values and standards. As the Night Manager, you will ensure the team delivers an effective and enjoyable experience to all guests.
Job Responsibility:
Responsible for execution of tasks outlined in the Night Managers Manual
Liaise with all department heads on a daily basis to ensure we create memories guests will want to share
In the absence of Senior Managers, HODs, Assistant HODs, act as the main point of contact for the Hotel and coordinate all departmental activities as appropriate
Plan and communicate VIP arrivals to the hotel team
Ensuring the all H&S audits and Night Security walk arounds are completed
Ensure the Night teams have appropriate tools and training to complete their tasks
Be present in lobby and reception during peak times and support your team
Promote a selling culture amongst the Night team and review results daily
Lead the Night team to deliver exceptional customer service at all points of the guest journey
Act on all guest feedback, positive and negative. Respond to guest reviews and update guest profiles accordingly
Requirements:
Previous experience of working within a Front Office/Nights Accommodation environment in a supervisory role is essential
Knowledge of the hospitality industry
Can deliver excellent service and is customer centric
Knowledge of H&S procedures
Proficient with Microsoft Office and IT systems
Nice to have:
Previous experience with the Infor Front Office system or any PMS system would be a distinct advantage
What we offer:
29 days holiday
Training and development from day one
Employee events and celebrations
Inhouse company interactive employee communication APP
Entry to our state-of-the-art gym and pools
Healthy meals to enjoy while you're working
Access to an external Employee Assistance Programme
Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date
£200 referral bonus when your friends or family join the team
Contributions to a pension scheme
Employee of the quarter and annual recognition schemes
Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family
Involvement in our employee recognition schemes
Long service recognition
Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
50% discount in our restaurants
Cycle to Work Scheme
Discounted room rates for employees, friends, and family